Account Manager, Accounts Receivable, $24-$27.63/hr, DOE Full-Time

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, sells, and operates luxurious fractional real estate resort properties. Every year more than half of our sales volume comes from existing customers buying more time to enjoy Grand Vacations with their families. Our four decades of success is driven by a commitment to customer service and a willingness to do things differently. The application window closes on Feb 27th. Click on the job title for more information, then click on the Apply Now button to apply.

As an Account Manager you will help customers maximize the value of their vacation ownership by staying current on their financial commitments including mortgage loans and homeowner association dues. Our focus is on finding solutions that benefit both the customer and company. Empathy, resilience, patience, communications skills, and solutions-based creativity are keys to success in this job. Issues are often resolved by helping the customer return to active use of their ownership by vacationing in Breckenridge, renting their weeks, or exchanging their time for stays at luxurious resorts worldwide. This is an in-office position (dog-friendly!) where you will be part of a supportive team. We provide initial training and ongoing learning and development. A background in business, real estate, or accounts receivable is a plus, but not required to be considered.

Benefits

BGV is a great place to work! In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized BGV as a national top workplace! We also received 2024 Top Workplaces Culture Excellence recognition in Compensation & Benefits, Purpose & Values, Leadership, Professional Development, Innovation, and Employee Well-Being and Appreciation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Our close-knit department enjoys team outings, boat days, happy hours and more. Learn more about BGV here BreckenridgeGrandVacations.com. With more than 650 employees across seven executive divisions, BGV is a place where you can build a career while living the mountain lifestyle. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history, and BGV will not seek information about an applicant’s salary history or age. This position also includes BGV's Total Compensation package:

• Group life insurance
• Health, vision and dental insurance plans
• Retirement plan
• Twice yearly bonus
• Employee recruiting bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs to support physical and mental health
• Sustainability programs to support the health of the planet
• BGV’s unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.
  
  

ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:

• Audit new accounts set up in the Accounts Receivable vendor database.
• Address all matters associated with mortgage accounts over 45 days past due.
• Discuss loan status with owners via email, letters and over the telephone always providing accurate information on loans including account balances, payoff amounts and finance charges.
• Service owner HOA accounts, answer all Customer Service emails related to HOA questions.
• Enter clear and accurate notes into the appropriate software tracking programs documenting all contact with owners concerning mortgage and/or HOA accounts.
• Process incoming account payments.
• Assist with Deed of Trust Releases.
• Assist with HOA deed recoveries and owner bankruptcies for both HOA and mortgages.
• Advise owners, upon request, when accounts are set up in the Accounts Receivable vendor database.
• Responsible for managing Resale matters, Trade-in/Transfer Project, and support Sales regarding all matters of Owner matter resolution.
• Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
• Exhibit and maintain a high level of confidentiality and professionalism while exercising good judgment when handling critical and sensitive mortgage information, records, reports and issues.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the owner deems appropriate.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with owners, co-workers and vendors to satisfy their Accounts Receivable related requests, always being helpful and courteous.
• Adhere to Company appearance standards at all times; dress professionally when required.
• Attend, conduct and participate in company-wide training sessions and department staff meetings.
  
  

MARGINAL DUTIES: Functions that are not considered essential to the job:

• Maintain tracking and documentation as determined necessary by the Director.
• Process overpayment refunds.
• Cross-train in other Accounts Management Receivable positions, at the request of the Lead Resolutions Manager, to provide coverage as necessary; perform other duties as assigned.
• Assists other members of the Accounts Management Receivable department with work assignments as necessary.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company’s sustainability initiatives.
  
  

Requirements

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Communicate clearly and accurately in positive or negative situations * Demonstrate effective listening skills with the ability to determine root causes of expressed concerns * Be proactive with communications and services * Remain calm and empathetic in challenging situations with owners * Maintain expert knowledge and understanding of all computer programs and job knowledge applicable to the position * Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Support the team’s effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Provide exceptional customer service and anticipate needs * Treat people with respect and consideration * Approach others in a tactful manner * Stay informed on the company, timeshare industry, home department, ski resort and town developments and communicate to others when necessary * Strive to develop knowledge and skills, sharing expertise with others * Use equipment and materials properly and effectively * Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE: One-year certificate from college or technical school, minimum one year related experience and/or training or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Intermediate working knowledge of Microsoft Office programs (Outlook, Word, Excel & PowerPoint). Must be comfortable with search engines and performing research on the internet. Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure. Ability to calculate figures and amounts such as discounts, interest and percentages.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
• Use arms, hands and fingers to touch, handle, grasp and reach over 2/3 of the time.
• Sit at a computer workstation (using mouse and keyboard) over 2/3 of the time.
• Speak and listen in person and over the telephone over 2/3 of the time.
• Stand, walk, stoop, kneel, crouch or crawl under 1/3 of the time.
• Push with steady force, using upper extremities to thrust forward, downward or outward under 1/3 of the time.
• Pull using upper extremities to exert force to draw, haul or tug objects in sustained motion under 1/3 of the time.
• Lift between 10 -25 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity and depth perception.
  
  

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

• Pets and pet dander while working in the pet friendly office.
• Office or administrative environment over 2/3 of the time.
• Moderate noise.