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Plumbing General Manager

Breeze Unlimited
Queen Creek, AZ Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 4/18/2025

Position Title : General Manager

Please make sure you read the following details carefully before making any applications.

Location : Queen Creek, AZ

Employment Type : Full-time

Reports To : Owner / Executive Team

Job Summary

We are seeking an experienced and results-driven General Manager to lead and oversee operations at our residential plumbing company. The ideal candidate will bring strong leadership skills, extensive plumbing industry knowledge, and a proven track record in management. They will be responsible for driving growth, ensuring customer satisfaction, managing daily operations, and maintaining compliance with all regulatory requirements.

Key Responsibilities

  • Operational Leadership :

Oversee daily operations, ensuring efficiency, safety, and adherence to company standards.

  • Develop and implement business strategies to meet company goals.
  • Monitor key performance indicators (KPIs) to evaluate business performance and adjust strategies as needed.
  • Supervise and mentor staff, including plumbing technicians, customer service representatives, and administrative personnel.
  • Financial Management :
  • Develop and manage budgets to ensure profitability.

  • Accurately price jobs and services to align with market standards while maintaining company margins.
  • Identify opportunities to drive revenue growth and implement cost-control measures.
  • Regulatory Compliance :
  • Ensure company compliance with local, state, and federal plumbing codes and regulations.

  • Maintain proper licensing, including the Registrar of Contractors (ROC) plumbing business license.
  • Customer Satisfaction :
  • Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and excellence.

  • Handle escalated customer concerns and ensure timely resolution.
  • Business Development :
  • Identify and pursue new business opportunities within the residential plumbing sector.

  • Collaborate with marketing to increase brand awareness and market share.
  • Qualifications

  • Professional Experience :
  • Proven experience in a similar leadership role within the plumbing service industry.

  • Previous work experience as a licensed plumber with comprehensive hands-on knowledge of plumbing systems.
  • In-depth knowledge of plumbing systems, codes, regulations, and best practices.
  • Skills and Competencies :
  • Strong business acumen with a track record of successfully driving revenue growth and achieving business objectives.

  • Exceptional leadership and managerial skills, with the ability to inspire and motivate a diverse workforce.
  • Expertise in accurately pricing jobs and managing service contracts.
  • Excellent communication, negotiation, and interpersonal skills to build and maintain effective relationships with clients, employees, and stakeholders.
  • Demonstrated problem-solving and decision-making abilities in a fast-paced environment.
  • Technical Proficiency :
  • Proficiency in using industry-specific software and technology to manage operations.

  • Educational Background :
  • Bachelor’s degree in Business Management, Plumbing, or a related field (preferred).

  • Additional Knowledge :
  • Familiarity with Arizona plumbing codes and regulations (preferred).

    License Requirements :

  • Active ROC plumbing business license.
  • Valid plumbing license with demonstrated field experience.
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