What are the responsibilities and job description for the Watch Technician position at BREITLING?
Retail Luxury Goods and Jewelry Position Summary: The Breitling Watch Technician is responsible for the disassembly of watch cases; bracelets and straps following the estimating/diagnostic process for watches sent into the Company for repair and servicing. No previous experience is necessary; all skills can and will be taught during training. As a member of the After-Sales Service workshop, they are responsible for following proper protocols for disassembly and separation of each case and identifying potential missed items from the diagnostic process prior to releasing watches to the workshop for repair/servicing. The Watch Technician demonstrates sharp attention to detail and good analytical skills through their disassembly and assessment of watches.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Disassembly of watch cases and bracelets.
- Ability and willingness to learn new skills.
- Good hand-eye coordination and dexterity in hands.
- Able to read and interpret diagrams.
- Meet and maintain a high level of quality and production.
- Identify and order any missing, damaged, or broken parts by collaborating with other members of the After-Sales Service team.
- Ability to interact with a computer-based technical guide and parts website.
- Communicate regularly with the workshop and After-Sales Service department to ensure the best level of service.
- Assist the workshop with additional tasks as needed.
- Minimum of a high school diploma or equivalent is required
- 1-2 years of administrative experience
- Ability to maintain excellent working relationships
- Ability to maintain the cleanliness of the workshop area
- Ability to pay close attention to detail and maintain precise data entry
- Previous experience using an ERP & SAP system is a plus
- Must be able to lift 20-40 lbs
- Self-motivated and well organized Essential
- Attention to detail Essential
- Understanding of customer expectations / requirements Essential
- Able to manage targets and deadlines Essential
- Excellent motivational and communication skills Essential
- Able to work in a team environment Essential
- Pro-active problem solving Essential
- Basic computer skills Essential
- Knowledge of Breitling’s products, policies and procedures Advantage
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
