What are the responsibilities and job description for the Customer Service Supervisor (CSS) position at Brennan Equipment & Manufacturing, Inc.?
Company Overview
Brennan Equipment & Manufacturing, Inc. is a leader in the manufacturing of innovative material handling and industrial storage solutions under the Little Giant brand. With over 100 years of experience, we pride ourselves on delivering high-quality products that are known for their strength, durability, and longevity.
Summary
We are seeking a Customer Service Supervisor to join our team at Brennan Equipment & Manufacturing, Inc. In this role, you will oversee our customer service operations, ensuring that our clients receive exceptional support and assistance. Your leadership will be vital in maintaining our reputation for excellence in customer service.
Responsibilities
- Supervise and lead the customer service team to ensure high-quality service delivery.
- Manage daily operations of the customer service department, including staffing and scheduling.
- Communicate effectively with customers to address inquiries and resolve issues promptly.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with other departments to enhance product knowledge and service offerings.
- Train and develop team members to improve performance and customer satisfaction.
Requirements
- Proven experience in a supervisory role within customer service or related field.
- Strong management skills with the ability to lead a team effectively.
- Excellent communication skills, both verbal and written.
- Ability to analyze data and make informed decisions based on insights.
- Multilingual abilities are a plus but not required.
- Experience in project management or sales is beneficial.
If you are passionate about leading a team to deliver outstanding customer experiences, we invite you to apply today and become a part of our legacy at Brennan Equipment & Manufacturing, Inc.
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- University Park, IL 60484 (Preferred)
Ability to Relocate:
- University Park, IL 60484: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $52,000