What are the responsibilities and job description for the General Manager Cannabis Dispensary position at Bret Russell Inc?
The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to our company’s, supporting our customers and our team.
Job Responsibilities:
• Direct and coach staff on a regular basis to ensure the dispensary's excellence in sales & service.
• Carry out all assigned operational, sales, and retail tasks put forth by the company.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Fulfill staffing needs and coordinate scheduling.
• Manage and inspire internal staff to deliver the highest level of customer service.
• Oversee online orders and curbside (if applicable) operations to ensure orders are being fulfilled by designated employees.
• Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Manages and motivates staff (including hiring, training, terminating, performance management, and recognition duties.
• Handling customer returns and discount codes.
• Utilize reporting tools available on POS systems to motivate employees to push sales and promotions.
• Effectively resolve escalated customer issues and drive repeat business.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
• Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.
• Direct and communicate goals and duties with Assistant Managers.
•Maintain a strong, professional, and communicative relationship with corporate staff.
Other duties may be assigned, as needed or warranted, by upper management
•Ensure the dispensary adheres to all relevant local, state, and federal regulations regarding cannabis sales and operations.
•Maintain and audit compliance documentation for all employees, inventory, and transactions.
Skills:
• POS/Cash-handling system experience required
• Knowledge in Dutchie is preferred
• Inventory control experience is preferred
• Leadership and interpersonal skills
• Efficiency with technology and point-of-sale systems
• Strong math skills, proficiency using Microsoft Excel and Word
Requirements:
• Must be 21 years old
• Valid driver's license with reliable access to transportation and the ability to travel within the state of Illinois
• Cannabis industry experience, preferred
• Managerial experience preferred
• Retail experience preferred
• Full-time availability
• Evening and weekend availability required
• Must feel comfortable addressing and engaging with the public
• Ability to pass a criminal background check
• Must be able to work at a computer or on a tablet for an extended period of time
• Capable of sitting, standing, squatting, kneeling, bending or walking throughout the workday
• Ability to push, pull or lift up to 40 lbs
• Proper employment documentation required for I9
• Job Types: Full-time