What are the responsibilities and job description for the Switchboard Associate-Front Desk Operator -Part Time every other weekend 2nd Shift position at Brethren Retirement Community?
SUMMARY
Operates switchboard to relay incoming, outgoing and interoffice calls, and serves as receptionist/information center for residents, employees and visitors
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other Duties may be assigned:
Make and receive calls daily, log all long distance calls placed through switchboard.
Operates paging system, beepers, and two-way radio systems as needed to complete communication process to relay in-house announcements or call individuals to phone.
Functions as receptionist/information center. Know where and how to reach staff on duty or on call, and communicate with administrator on call as needed. Distribute employment applications and forward to Human Resources. Handle floral, package and other special deliveries. Know emergency information. Must be able to handle stressful situations and emergencies.
Performs clerical duties such as copying, typing and collating. Provide copying service for residents.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is sometimes high.
PRIVACY UNDERSTANDING
It is the position of Brethren Retirement Community that all of its employees have the potential to encounter both written and oral information of a private nature. It is understood that as an employee the highest standards of discretion must be observed. Under no circumstances will resident information be shared with any other person except for an authorized person providing for the care of the individual(s.)
Employee completes annual compliance training & exhibits behavior as set forth by the code of conduct in the performance of their duties.
Operates switchboard to relay incoming, outgoing and interoffice calls, and serves as receptionist/information center for residents, employees and visitors
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other Duties may be assigned:
Make and receive calls daily, log all long distance calls placed through switchboard.
Operates paging system, beepers, and two-way radio systems as needed to complete communication process to relay in-house announcements or call individuals to phone.
Functions as receptionist/information center. Know where and how to reach staff on duty or on call, and communicate with administrator on call as needed. Distribute employment applications and forward to Human Resources. Handle floral, package and other special deliveries. Know emergency information. Must be able to handle stressful situations and emergencies.
Performs clerical duties such as copying, typing and collating. Provide copying service for residents.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is sometimes high.
PRIVACY UNDERSTANDING
It is the position of Brethren Retirement Community that all of its employees have the potential to encounter both written and oral information of a private nature. It is understood that as an employee the highest standards of discretion must be observed. Under no circumstances will resident information be shared with any other person except for an authorized person providing for the care of the individual(s.)
Employee completes annual compliance training & exhibits behavior as set forth by the code of conduct in the performance of their duties.
