Membership Specialist

Position: Membership Specialist

Status: Full Time; FLSA Hourly Non-Exempt

Department: Membership

Reports to: Membership Manager

POSITION OVERVIEW

Located along the Space Coast in Melbourne, Florida, the Brevard Zoo is an AZA-accredited facility with a diverse collection of over 900 animals representing nearly 200 species. It is also home to the Sea Turtle Healing Center for rehabilitation of wild marine turtles. Brevard Zoo is well-known for its strong conservation ethic and unique attractions, such as kayaking through the Africa area, giraffe feeding, rhinoceros and various other animal encounters.

The Membership Specialist is responsible for the day-to-day operations of all aspects of member services. Other duties as required, requested or assigned to support department goals and Zoo mission.

QUALIFICATIONS

EDUCATION AND RELEVANT EXPERIENCE REQUIREMENTS

REQUIRED:

· High school diploma or equivalent

· Proficiency and experience in the full suite of Microsoft Office programs (Word, Excel, Power Point, Outlook)

· Excellent time management, organizational and interpersonal skills.

· Strong CRM software systems/ POS/computer skills.

· Strong oral communication skills.

PREFERRED/DESIRED:

· A minimum of three years’ customer service/guest experience.

· Training in problem resolution/conflict management.

CERTIFICATIONS/LICENSURE:

· First Aid/CPR certification required. Training provided by Brevard Zoo

PERFORMANCE RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

MEMBERSHIP

· Primary phone extension and email for membership inquiries, purchases and renewals

· Export/Import process from ACME to Raiser’s Edge

Ø Edit spreadsheet for import

Ø Modify error/exception files and re-import into RE

Ø Review queries and edit membership/gift/relationship information

· Duplicate management in Raiser’s Edge

· Process and fulfill Jaguar Society memberships including any actions needed in RE

· Assist with all aspects of digital membership card app, PassPlay, to include rewards program and communications

· Oversee monthly email communications for renewal/recapture campaigns

· Oversee bi-monthly series of informational email communications to new members

· Implement email campaign program to members with low visits for retention purposes

· Assist with data entry editing and other tasks associated with membership

· Administer and grow the Adopt an Animal program

· Assist with Super User and Milestone Member programs

· Assist with weekend and evening special membership events

· Work with Membership Manager and/or First Impression Manager for membership additions/updates needed in ACME and RE

· Work closely and communicate effectively with First Impressions Manager, Supervisor, Lead and sales agents on membership related campaigns and program processes

· Assist internal and external guests as needed/required

KNOWLEDGE, SKILLS, and abilities

· Managing daily operations

• Proficiency and experience in software programs
• Ability to multi-task
• Demonstrate strong organizational and time management skills with ability to effectively prioritize areas of need

· Ability to deliver superior customer service via oral and written communication

• Professional and interpersonal skills that include exceptional verbal and written communication, team building and growth with an openness and ability to accept new ideas and input from management and co-workers

PHYSICAL DEMANDS/WORK ENVIRONMENT

PHYSICAL REQUIREMENTS:

(L) Light work

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. If the use of arm/leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as light work.

POTENTIAL ENVIRONMENTAL CONDITIONS/HAZARDS:

Indoor office environment most often with frequent movement outdoors. Exposure to extreme heat and weather conditions. Requires Sitting, Standing, Walking, Bending, Stooping, Kneeling, Finger Dexterity, Talking, Hearing, and Visual Acuity frequently.

WORK SCHEDULE:

May be required to work weekends and nights as necessary.

TRAVEL:

The above information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Performance of this job will be evaluated in accordance with the Zoo’s policies on evaluation of personnel.

Brevard Zoo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Brevard Zoo complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brevard Zoo expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brevard Zoo's employees to perform their expected job duties is not tolerated.

Brevard Zoo will not tolerate retaliation against employees who raise concerns or who file a claim of discrimination whether through external agencies or through Brevard Zoo’s internal procedures.

Brevard Zoo is committed to an inclusive environment where employees are encouraged to be their authentic selves. We value the diverse qualities, perspectives, and experiences of all individuals. Join us in sharing the joy of nature to help people and wildlife thrive.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Are you willing to undergo a pre-employment drug test in accordance with local laws and regulations?
• Are you willing to undergo a background check in accordance with local laws and regulations?

Ability to Commute:

• Melbourne, FL 32940 (Required)

Ability to Relocate:

• Melbourne, FL 32940: Relocate before starting work (Required)

Work Location: In person

Salary : $16