Credit Supervisor

Credit Supervisor



About Breville

Over the past 90 years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".


A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.

The primary purpose of this role is to assist the Credit Manager develop and manage an effective credit review and collections function for the North American region which currently includes a customer base in USA, Canada and Mexico. A secondary purpose is to build positive customer relations and loyalty through exceptional levels of customer service. The Credit & Collections Supervisor is a key member of the customer management team working closely with sales, customer service and operations.

• Evaluate the creditworthiness of new and existing customers to submit for review by management
• Identify and resolve discrepancies with customer accounts - including reconciling major customer accounts consisting of a large number of transactional data
• Assist Credit Manager hire and manage staff and maintain a positive working environment for the team;
  Assist in continuously improving credit and collections procedures and controls.
• Liaise with multiple functions of the business including sales and operations to ensure customer orders are managed and released with credit limits;
• Proactively manage potential credit issues, including customer non-payment and customer order holds.
• Manage upwards to key contacts to ensure expectations are clear and deliverable deadlines are agreed upon and met.
• Manage team of collectors to ensure team tasks are completed and any issues and flagged in a timely manner.

Qualifications

• BA/BS Degree required
• Proactively seeks opportunities to improve the organization's internal processes and controls
• Able to work with, and influence, cross-departmental team utilizing strong communication skills
• Ability to manage relationships both internally and externally
• Ability to learn quickly in a fast-paced, minimally supervised environment.
• Experience with Microsoft Dynamics D365 ERP system is a plus
• Excellent written and verbal communications
• Can do attitude - willing to pitch in and help where needed
• Advanced Microsoft Excel experience including xlookups, vlookups, and pivot tables
• Minimum 5 years of Credit and Collections, with at least 2 years in a supervisory role.
• Experience with customer claims including returns, pricing issues, shortages etc.
• Must be comfortable working with, and paying attention to details
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Ability to gather and interpret relevant data and information
• Problem solver with strong analytical skills

To Apply

Come and make your mark with this global leader by applying today via the Apply Now button.

Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.

Breville Group is proud to be an Equal Opportunity Employer.