What are the responsibilities and job description for the IT Infrastructure Engineer position at Brewer Science?
Summary :
IT Infrastructure Engineers aid in the design, installation, monitoring, security, support, and maintenance of the company’s infrastructure services and End Points. This includes both on-premises and cloud and covers all aspects of foundational IT services : computers, servers, storage, backups, networks, and security, utilizing both real and virtual servers, storage, and network resources.
Responsibilities :
IT Infrastructure Engineer II :
- Perform and document procedures for hardware and software setup, installation, upgrades, maintenance, and repair of systems under the IT department's control.
- Assist in inventory management for IT related devices, organization of IT storage areas, and electronic recycling.
- Responsible for iOS and Android device configurations, troubleshooting, and utilizing the mobile device management system.
- Participate in deployment, configuration, and maintenance of IT Infrastructure, including servers, network, and storage
- Responsible for timely and efficient management of service desk tickets and requests.
- Install, maintain, and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other devices.
- Utilize diagnostic tools and reporting to analyze hardware and software needs and issues.
- Utilize tools and scripts to maintain security patches and software versions of end user devices and IT Infrastructure at appropriate levels.
- Under general supervision, answer, evaluate, and prioritize incoming requests for assistance from user experience problems with hardware, software, networking, and other computer-related technologies.
- Collaborate and work with the IT Enterprise Applications and IT Help desk to resolve advanced issues.
- Assist in the deployment and configuration of security solutions.
- Stay informed about emerging trends and threats in security and infrastructure.
- Determine project needs, develop plans, and monitor progress.
- Independently answer, evaluate, and prioritize incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Investigate and resolve intermediate-level incidents related to infrastructure.
- Use and develop diagnostic tools and reports to proactively monitor hardware and software compliance, needs, and issues.
- Design and implement end point security policies and procedures.
- Conduct vulnerability assessments and recommend remediation actions.
- Collaborate with cross-functional teams to integrate security measures, infrastructure changes, and improvement.
- Provide mentorship and conduct training for lower-level engineers and technicians.
- Represent the team in cross-functional meetings and projects.
- Assist in the development of documentation and training materials.
- Take ownership of routine maintenance tasks and system upgrades for on-premises and cloud-based infrastructure.
- Assist in the design and implementation of disaster recovery plans and backup strategies.
- Participate in the evaluation and deployment of innovative technologies to enhance the infrastructure environment.
- Apply best practices for security of services via continual upgrades of software, firmware updates to hardware, security patching of services, and continual review of firewalls for subnets and perimeter services.
IT Infrastructure Engineer III
IT Infrastructure Engineer IV
Education & Credentials :
IT Infrastructure Engineer II
IT Infrastructure Engineer III
IT Infrastructure Engineer IV
Technical Skills & Competencies :
Benefits
At Brewer Science, we are a , Certified Employee-Owned, Certified B Corp™, and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive benefits including :
Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
Paid leave, including community service leave, wellness breaks, and other special leave
Employee stock ownership, 401k, and bonus plans
Educational assistance & employee assistance program
