Systems Analyst (Brewster Village)

Brewster Village is looking for dedicated and compassionate team members who want to work in a team-based environment, where Person Directed Living is our top priority.

Reporting to the Facility and Operations Manager the Systems Analyst I, serves as liaison between IT and Brewster Village providing information and assistance to computer system users regarding computer software; manages specific to Brewster Village technology; makes recommendations regarding procedures, equipment, and software to meet the needs of the department; coordinates design, development, and maintenance of software applications in Brewster Village; and is the primary contact for requests from Brewster Village to County IT.

This position will work 8:00am-4:30pm Monday-Friday with no weekends or holidays.

Key Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Analyzes and evaluates users' processes and procedures for efficiency; learns and understands users' needs.
• Adds/Removes users and assists with password resets.
• Recommends to Department Management new technology solutions, enhancements to data systems, procedures and methods of operation.
• Assists Department Managers with Department specific software/hardware applications, rollouts and troubleshooting.
• Working with the IT Department, tests and verifies requested program changes and provides necessary feedback.
• Assists users with problems or questions relating to Department specific computer software. Trains staff on Department systems.
• Assists with the development, maintenance and monitoring of Department interfaces to other systems.
• Assists in annual technology project planning processes.
• Maintains Department-specific software applications, including configurations and updates.
• First Contact for Brewster Village end users for IT related needs.
• Submit SARs and Project Requests to the Outagamie IT Department.
• Maintain and updates the Brewster Village website.
• Coordinates equipment moves and setups.
• Assist IT with hardware replacements, software upgrades, and operating system upgrades.
• Ability to see person-directed care as an important component in providing residents with a sense of health and well-being.
• Ability to understand the importance of modeling positive attitudes and behaviors.
• Maintains regular and predictable attendance.
• Research and present innovative technology options.
• Assist BV staff with technological equipment such as computers, office phones, copy/fax/printer machine, smart board, projectors, nurse call phones, etc.
• Maintain department technology inventories
• Remain knowledgeable in IT policy and basic cybersecurity concepts.
• Performs other duties as assigned.

Education/Certifications/Experience Requirements

• Associates Degree in computer related field with three to five years experience in computer systems, project coordination, system development or communication
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities
• Healthcare experience preferred

Required or Preferred Skills

• Ability to operate a variety of office equipment. Ability to add, subtract, multiply, divide, and calculate decimals and percentages.
• May also require ability to make use of descriptive statistics.
• Ability to analyze and design information flow.
• Ability to analyze software and make recommendations.
• Ability to comprehend and interpret a variety of documents including letters and other correspondence, records, various internal and external reports, policy and procedure manuals, evaluations, logs, statements, etc.
• Ability to prepare a variety of documents including general correspondence, reports, statistical reports, procedures, etc.
• Ability to communicate effectively verbally and in writing, with inter-and intra-departmental staff members, outside agency personnel, service providers, sales representatives, and the general public.
• Ability to interpret department needs to programmers.
• Ability to problem solve issues between department and MIS, and to resolve conflicts.
• Ability to train other staff.
• Ability and willingness to be hands on with hardware rollouts and troubleshooting
• Ability to use and interpret computer related terminology and medical terminology.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Job Type: Full-time

Pay: $29.36 - $33.04 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Appleton, WI 54914 (Preferred)

Ability to Relocate:

• Appleton, WI 54914: Relocate before starting work (Preferred)

Work Location: In person

Salary : $29 - $33