Systems Analyst

Note: Must be a Wisconsin resident. NO RELOCATION ALLOWED. 100% Onsite position.

Top Skills & Years of Experience:

2-3 years of experience in the below:

• Strong ability to take ownership of assigned tasks, responsibilities, and ability to coordinate multiple tasks at once.
• Strong project management skills, including excellent organizational and time management abilities, with a proven ability to prioritize tasks, set clear objectives, and meet deadlines. Proficiency in planning, resource allocation, and continuous monitoring to ensure project success.
• Maintains high level of knowledge of systems in supported Departments. Maintains reasonable level of knowledge of rest of the systems
• Working knowledge of Imaging Software, document management tools.
• Excellent communication skills and exceptional customer facing skills with a high degree of professionalism. Logical, clear, and concise written and verbal communication skills.

Nice to Have:

• Windows 11, Apple IOS, PDQ (app deployment and client management)
• Considerable knowledge of basic networking concepts (wireless, client/server topology, etc.)
• Considerable ability to troubleshoot in unfamiliar environments. Ability to properly utilize logging information to diagnose issues and troubleshoot problems. Recognize trends to identify root cause issues.
• Ability to properly utilize logging information to diagnose issues and troubleshoot problems. Recognize trends to identify root cause issues.

Project Description:

• The Systems Analyst (IT) is responsible for planning, designing, documenting, and implementing information technology to support the ongoing needs of the client and its partners.
• Provide expert guidance, in regard to client's selection and use of technologies.
• Maintains excellent working relationships with team members, vendors, and other departments involved in IT projects.
• Relies on extensive IT knowledge and professional discretion to achieve departmental objectives.
• Responsible for IT-related budgeting, strategic planning for supported Departments.
• Assists end users in resolving hardware and software issues by fielding requests, diagnosing problems, and fixing issues while providing exceptional customer service.

Key Responsibilities:

• Recommends, analyzes, investigates and tests new technology and, enhancements. Ensures technology meets IT standards for security, compatibility and standardization.
• Actively collaborates with assigned Departments and outside entities to understand user's needs.
• Recommends new products and procedures to achieve their business goals.
• Assists during their investigations and testing.
• Coordinates the process for each assigned department to prepare strategic 3-year and capital IT plans.
• Assist departments with planning, research, preparation and presentation of plans.
• Serves as a project manager for Information Technology projects within assigned Departments.
• Maintains working knowledge of security/regulatory compliancy required by assigned Departments to serve as resource to identify solutions and policies/procedures that will help Departments maintain a high level of compliancy.
• Procures, installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, and peripherals.
• Serves as liaison between end users, vendors, hardware and software manufacturers.
• Reviews, verifies, updates & processes invoices related to purchases.
• Uses automation tools to configure, test and deploy system wide installations and updates.
• Prepares/updates training material and documentation for departmental and internal IT systems.
• Trains end users on proper usage of hardware/software.
• Maintains Security on all end point devices
• Maintains hardware inventory and software licensing.
• Provide 2nd tier support for the IT Support Specialist Team.

Education/Certifications/Experience Requirements:

• Associate's degree or Bachelor in an IT related field and 3 years of IT experience.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• This position requires the successful completion of a sheriff's background and fingerprint check after the offer.
• Valid Driver s License.

Required or Preferred Skills:

• Strong ability to take ownership of assigned tasks and responsibilities.
• Strong project management skills, including excellent organizational and time management abilities, with a proven ability to prioritize tasks, set clear objectives, and meet deadlines. Proficiency in planning, resource allocation, and continuous monitoring to ensure project success.
• Maintains high level of knowledge of systems in supported Departments. Maintains reasonable level of knowledge of rest of the systems
• Working knowledge of Imaging Software, document management tools.
• Considerable knowledge of basic networking concepts (wireless, client/server topology, etc.)
• Considerable ability to troubleshoot in unfamiliar environments. Ability to properly utilize logging information to diagnose issues and troubleshoot problems. Recognize trends to identify root cause issues.
• Excellent communication skills and exceptional customer facing skills with a high degree of professionalism. Logical, clear, and concise written and verbal communication skills.
• Considerable ability to coordinate multiple tasks at once.