What are the responsibilities and job description for the Customer Service Representative/Receptionist position at Brick Glass?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. The ideal candidate will possess strong communication skills, a collaborative spirit, and a commitment to delivering outstanding customer service. Bilingual candidates are encouraged to apply as we serve a diverse clientele.
Responsibilities
- Provide excellent customer support through various channels including phone, email, and chat.
- Handle inbound and outbound calls with professionalism and courtesy.
- Assist customers with inquiries regarding products, services, and account issues.
- Process transactions accurately, including cash handling and data entry tasks.
- Collaborate with team members to resolve customer issues effectively.
- Maintain detailed records of customer interactions in the office system.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Ensure compliance with company policies and procedures during all interactions.
Requirements
- Strong communication skills in English; bilingual abilities are a plus.
- Ability to handle cash transactions accurately and responsibly.
- Proficient in data entry with attention to detail.
- Excellent problem-solving skills and the ability to work collaboratively within a team.
- A positive attitude and a passion for helping customers succeed.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
If you are looking for an opportunity to grow your career in customer service while making a positive impact on our customers' experiences, we encourage you to apply. Join us in delivering exceptional service that sets us apart!
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Please include your LinkedIn account or some form of social media with at least one picture of yourself included in your resume. We will prioritize hiring and contacting such individuals.
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Visit our Instagram Page: brickglass.tx
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $18
