What are the responsibilities and job description for the CSR/Bookkeeping position at Bridge City Bank?
```Duties```
As a Customer Service Representative/Bookkeeper, you will be responsible for providing exceptional service to our customers. Your main duties will include:
- Answering incoming calls and assisting customers with their inquiries or concerns while maintaining a high level of phone etiquette and professionalism
- Providing product information and upselling additional services or products
- Analyzing customer feedback and identifying areas for improvement in our products or services
- Collaborating with other team members to ensure customer satisfaction
- Reconciling accounts-preparing computer input items, checking and balancing reports, and preparing material for mailbag
- Preparing a variety of data input items
- Processing accounts payable
- Processing wire transfer requests
- Researching
- Processing government and state requests
- Inventorying and ordering supplies
- Performing additional duties as assigned
```Skills```
To succeed in this role, you should possess the following skills:
- Experience in outbound calling and upselling techniques
- Strong communication skills
- Excellent English language skills, both written and verbal
- Proven ability to deliver outstanding customer service
- Ability to effectively communicate and build rapport with customers
- Strong analytical skills to identify customer needs and provide appropriate solutions
- Knowledge of phone etiquette and professional phone mannerisms
We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and paid time off. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.
Job Type: Full-time
Pay: $12.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $12 - $17