What are the responsibilities and job description for the Service Supervisor for Boating Company position at Bridge Marina Inc?
About the Service Supervisor Role: Bridge Marina is seeking a Service Supervisor to oversee the daily operations of our distinctive Service Department on Lake Hopatcong. Our marina is known for its friendly clientele and collaborative, team-oriented environment, where we take pride in delivering exceptional service and care to boaters.
As a Service Supervisor, you help keep service operations running smoothly by coordinating team schedules, managing guest communication, and ensuring accurate service documentation. Your organization and leadership directly impacts the success of our service teams efforts, ensuring every guest receives top-quality care.
The Service Supervisor is a good communicator, is organized, and accountable, to help lead and support the service team efforts. Success comes from maintaining clear workflows, staying atop needs, and keeping communication with guests on point. When the office side or role is well-managed, you'll have control over your efforts, allowing for a smooth balance between office time and time in the marina.
If you enjoy working with a great team and being integral to keeping things running smoothly, while being part of a energetic boating business on beautiful Lake Hopatcong, this could be the perfect opportunity for you.
Primary Responsibilities
Guest & Team Communication
- Serve as the primary point of contact for guests regarding service estimates, work orders, scheduling, invoicing, and follow-ups.
- Keep guests well-informed about their boat’s repair status via phone, email, and text.
- Provide clear expectations for both the service team and guests.
Service Team Oversight & Workflow Execution
- Oversee daily service department operations to ensure a smooth workflow.
- Assign work orders, schedule jobs, and monitor job results.
- Recommend preventative maintenance, repairs, and upkeep for guest boats and company fleet.
Quality & Safety Management
- Ensure all service work is completed correctly, safely, and efficiently.
- Verify work meets company standards before delivery to guests.
- Oversee safety protocols for the team.
- Assist with troubleshooting and provide hands-on guidance when needed.
Administrative & Computer Work
- Use our service management software to create schedules, work orders, estimates, parts orders, and invoices.
- Maintain service logs, notes, and reports to manage guests and track work progress.
- Communicate service updates with other departments to ensure company-wide alignment
What We’re Looking For
- A highly accountable and organized individual who values effective workflows, guest communication, and administrative efficiency, knowing that effectiveness in the office creates more time for hands-on guest work in the marina.
- A proactive problem solver who can troubleshoot and provide guidance on logistical, mechanical, or interpersonal challenges.
- A confident and clear communicator who can engage guests and teammates with professionalism and approachability.
- A supportive leader who enjoys guiding guests and teammates to ensure smooth operations.
- A calm and composed professional who can manage multiple priorities and workflows.
- Boating knowledge is a plus.
- Tech-savvy and adaptable—comfortable using cloud-based software, scheduling tools, email, text, and video communication in a tech-forward work environment.
What We Offer
- Stable, full-time, year-round work with growth opportunities.
- Competitive compensation commensurate with experience, with a salary range of $55,000 - $65,000 per year plus incentives.
- Health benefits, retirement plan with company contributions, paid time off, and sick leave.
- Boating perks, team events, and an exciting work environment.
- Supportive team atmosphere with training in boating, marina operations, and customer service.
- A growing, industry-leading, and innovative business that values its team, their contributions, and their ideas.
- Bridge Marina is a team-oriented, guest-focused environment where safety, leadership, continuous improvement and reliability drive our success. We value teamwork, personal accountability, and proactive problem-solving, encouraging our team members to take ownership of their roles, and support one another as well as guests.
Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @brigemarina. We look forward to connecting with you.
Bridge Marina inspires boaters of all abilities to get on the water. It’s a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people. Each team member at Bridge Marina brings skills and passion to a fun, challenging and ever-changing environment on the water. Our team and company provides one of the most unique and inspiring boating experiences in the industry.
Salary : $55,000 - $65,000
