What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Bridgecity Hospitality LLC ( Brookings Inn)?
Overview
We are seeking a dedicated and friendly Night Audit Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. You will be responsible for managing front desk operations, handling guest inquiries, and delivering outstanding customer service.
Duties
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations, including booking, modifying, and canceling as necessary.
- Handle guest inquiries and requests promptly and efficiently, ensuring high levels of guest satisfaction.
- Operate phone systems to answer calls, direct inquiries, and provide information about hotel services.
- Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts.
- Maintain the front desk area in a neat and organized manner.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Assist with guest relations by addressing complaints or concerns in a professional manner.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
Experience
- Previous experience in customer service or front desk roles within the hospitality industry is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills with the ability to engage with guests from diverse backgrounds; bilingual skills are highly desirable.
- Knowledge of resort operations and guest services will be beneficial.
- A background in hospitality management is advantageous but not required.
Join our team as a Front Desk Agent where your passion for hospitality will shine through every interaction!
Job Type: Full-time
Pay: $15.50 - $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Overnight shift
Application Question(s):
- Would you be able to work the graveyard night shift at the Front Desk 5 days a week?
Work Location: In person
Salary : $16 - $16
