Night Auditor - Front Desk Associate

Job Summary: We are seeking a Night Auditor to join our team at Bridges Bay Resort. As a Night Auditor, you will be responsible for attending to guests' needs, including registration, checkout, and cashiering. This role requires a friendly and approachable individual who can work in a fast-paced environment.

Responsibilities:

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
• Explain and provide any promotional items to each guest checking in.
• Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met.
• Cover other areas of the hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk.
• Take the initiative to greet guests in a friendly and warm manner.

Qualifications:

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience preferred.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.

About Us: At Bridges Bay Resort, we value our guests and strive to provide exceptional service. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.