Bridges of Colorado Senior Manager, Non-clincal

BRIDGES OF COLORADO

Job Title: Senior Manager, Non-clinical             Job Code: TBD           

Monthly Salary Range: $9,050 - $12,218              FLSA Status: Exempt

Annual Salary Range: $108,609 – $146,622          Location: Colorado

Reports to: Legal Director                                     Approved: 4/2/2025

Application Opening Date: April 7, 2025           Application Closing Date: April 21, 2025 at 8:00am

Please note this posting may be used to establish an applicant talent pool

About Bridges of Colorado

Established in 2018, Bridges of Colorado places Bridges Service Professionals across Colorado's 23 judicial districts to serve defendants (referred to as participants) in the criminal justice system who have significant mental health needs. Individuals with high acuity mental health needs are ten times more likely to be jailed and nationally there are three times more individuals with serious mental illness in jails or prisons than in hospitals. Bridges of Colorado has been identified nationwide as a promising practice that focuses on the whole person. It is intentionally designed to address disparities often experienced by this population in the criminal justice system. Bridges Service Professionals advocate for each participant’s inherent worth and dignity by centering their lived experiences and voice to ensure their behavioral health best interests. At its very core, Bridges is person-centered advocacy rooted in solution-focused, collaborative practices intended to promote positive outcomes for participants.

Due to the high success of the program, Bridges was legislatively established as an independent state office within the Judicial Branch in April of 2023. See legislation here: Bridges of Colorado Act 2023.

About the role:

This role exemplifies our mission of being:

Person-Centered by:

·       Fostering a compassionate and supportive team culture while enhancing the professional growth and behavioral health skillsets of staff members through direct supervision.

·       Supervising up to 8 employees in the regional manager job series across assigned district(s) or region(s). Responsibilities include training; planning, assigning, and directing work; quality control and time management of delivery of services. Leads or provides input into and participates in discipline, dismissal, and hiring process while modeling and amplifying Bridges culture.

·       Embodying the culture and vision of Bridges through all interactions with staff and particularly through supervision of direct reports.

·       Providing direct, timely, kind, and constructive feedback to direct reports through ongoing performance management and staff development.

Solution-Focused by:

·       Ensuring leaders provide their team staff with appropriate supervision and clinical oversight. Providing supervision, training, and support to Bridges staff, and other team members as appropriate.

·       Ensuring staff are equipped with the knowledge and support needed to deliver high-quality care and support to our participants.

·       Arranging and conducting relevant training and continuing education of staff to increase knowledge and understanding of behavioral health needs and engagement techniques for person centered care.

·       Performing administrative and operational tasks as directed by supervisor to support overall function of the Office.

·       Balancing supervision of staff in addition to carrying out the mission and vision of the Office.

And

Collaborative by:

·       Building and maintaining collaborative relationships with community partners, stakeholders, and other healthcare providers across statewide communities.

·       Engaging in problem-solving with regional managers and additional Bridges staff by supporting meaningful and innovative solutions to participant barriers.

·       Collaborating with senior leadership on the development, implementation, and maintenance of program operations; centering participant voice throughout every step and promoting the wellbeing of individuals and communities.

·       Supporting regional managers with court and community partner relationship building to ensure quality service delivery and advocacy for social justice.

·        Supporting Bridges staff in identifying disparities in services and connecting with internal team members to advocate for underrepresented communities and ensure equitable access to care.

This is a dynamic position where the scope of responsibilities and duties will evolve, and the incumbent should anticipate fulfilling other duties as assigned that are reasonable and necessary to fulfill the Bridges mission. The ideal candidate for this role will not only possess the ability to fulfill the outlined duties but will also be a proactive, adaptable, and capable contributor to the development of the role's scope and responsibilities, aligning them with the evolving needs of the Office.

May supervise up to 8.0 FTE

Additional Duties Assigned to the Senior Manager, Legal Services:

-       Ensure regional managers provide court liaison staff with appropriate supervision and oversight. 

-       Provide training and support to regional managers supervised by this role and other team members as appropriate and directed.

-       Provide supervision to assigned staff on a regular and predictable basis and manage positive recognition, coaching/development and/or disciplinary actions as needed.

-       In collaboration with Legal Director develop and implement policies and procedures related to legal aspects of all program models.

-       Represent Bridges during appropriate meetings and initiatives; modeling, promoting and centering Bridges values.

-       Consult and collaborate on the ongoing development of Bridges initiatives to enrich and support the behavioral health best interest of the participants we serve.

-       With training and support, be able to provide limited consultation and coaching to regional managers and liaisons on forensic advocacy, empowering staff to understand and carry out advocacy in the court setting that supports participants’ behavioral health best interests while providing excellent customer service to our court partners.

-       Support Legal Director in the ongoing mission to ensuring a court-centered lens in regional managers’ interactions with the courts.

-       Support regional managers in upholding high levels of professionalism throughout the organization.

-       Support regional managers in building and maintaining relationships with court partners across the state.

-       Work with Legal Director on court-facing projects and initiatives, as assigned.

About You:

The ideal candidate is passionate about working to improve the systems of care for those caught in the intersection of behavioral health and the criminal justice system along with the following:

●      Person-centered, solution-focused, and collaborative and are deeply committed to justice, equity, diversity, and inclusion. Value individualized solutions and responses that are meaningful to the participant and their well-being.

●      Able to communicate and collaborate with varying levels of positions of power and manage conflict proactively and responsively with professionalism, confidentiality, clarity, and effectiveness.

●      Creative, self-motivated, and able to work and make decisions independently in a decentralized environment.

●      Client-driven and values-driven.

●        Aligned with Bridges’ culture and passionate about supporting it throughout the organization.

●        Capable of, and enjoys, thriving in a fast-paced, multi-tasking environment with thoughtful decision-making skills.

●      Emotional intelligence; able to create and sustain helpful, professional work relationships thoughtfully and responsively with empathy, respect, and collaboration.

●      Work with leadership to develop and implement strategies that advance the organization’s goals, ensuring a continuous focus on mission-driven objectives

●      Ability to manage competing priorities and balance day-to-day staff management with strategic objectives.

●      Strong problem-solving, critical thinking, professional discernment and decision-making abilities.

Lived Experience:

At Bridges, we value lived experience in all forms. If you were formally justice involved or have experiences within the criminal justice and behavioral systems outside of formal education and work experience, we want to know! To discuss how your lived experience may be considered as a substitution for minimum qualifications, please reach out to Jori Dovey, People & Culture Director at jori.dovey@bridgesofcolorado.gov.

Minimum Qualifications (all of the below are required):

• Graduation from an accredited college or university with a master’s degree in social justice, social work, sociology, organizational leadership, public health or a related field   

• Minimum of four (4) years work experience in criminal justice, behavioral health, or related field, including at least four (4) years of direct employment supervision 

• Demonstration of professional alignment with Bridges values, culture, and principles of justice and equity throughout the organization 

• Demonstrated continuing education, advocacy, or volunteer work in DEI, JEDI, or social justice principles. Lived experience as it pertains to these principles in action will also be considered

Allowable substitutions for the above minimum qualifications (one or more may be used):

• At least two years supervisory experience as an employee or contractor with Bridges may substitute for the minimum qualifications above, with additional specialized training that may be required upon hire
• Years of relevant work experience may substitute for the educational requirement with the exception of any required licenses, certifications, or accreditations
• Years of education may substitute for the work experience requirement

Preferred Qualifications:

• Leadership, legal, behavioral health or human resources licenses, certifications or training 

• Seven or more (7 ) years work experience in criminal justice, behavioral health, or related field,  including experience in criminal law as either a practicing attorney, paralegal, or legal assistant

• Knowledge of trauma-informed approaches and systems of care 

• Experience with behavioral health and justice-involved populations  

• Knowledge of the competency system  

Position Location and Travel Requirements:

Bridges supports and fosters a flexible workplace for its employees.  Upon initial employment, the supervisor will make a workplace determination which best suits the needs of Bridges and the employee’s role. This position will work from home with regular in-person requirements to meet business needs and regional and state travel, depending[DJ1]  on the particular assignment. Employees are expected to be readily available to meet business needs. Occasional travel to the Bridges office in Denver is to be expected. Reliable transportation will be required.

Work Environment:

Outside the home workspace, the noise level in the work environment is variable. This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls, emails, and verbal inquiries simultaneously.

Accommodations:

The Bridges Office is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Jori Dovey, People & Culture Director, jori.dovey@bridgesofcolorado.gov.

Compensation:

We are proud of our equity-conscious pay scale for all positions, providing livable wages, robust benefits, and meaningful time-off policies.

This position's initial hiring pay range is $108,609 to $124,900 annually. For equity, the pay for this position (and all Bridges positions) is based upon the cost-of-living adjustment for the Denver metro area. Actual compensation offered will be determined based on prior experience, education, knowledge, skills, and abilities relevant to the position. As a person grows in this role, the full pay range is currently $108,609 to $146,622 annually.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision coverage for spouses, families, and domestic partners; employer-paid basic life and AD&D insurance and short and long-term disability insurance; Public Employee Retirement Association (PERA) benefits; family and parental leave benefits; generous paid time off. Click here for further information about State of Colorado employee benefits.

We also offer professional and career development opportunities, including clinical supervision toward relevant licensure. A cell phone will be provided, along with a hybrid work arrangement when feasible for your position’s responsibilities. Each employee will receive a laptop for their home office or travel for work. All employees will also receive exclusive parking at a discounted rate in the Ralph Carr Judicial building for easy access to the in-person meetings in Denver.

How to Apply:

You will be required to provide the following documents:

●        Resume

●        Cover letter

●        Three references (2 of 3 must be professional)

Incomplete applications will not be considered. Faxed, mailed, or emailed applications will not be accepted unless you are instructed to do so. Please direct any additional inquiries or questions to bridges@bridgesofcolorado.gov.

If you are offered employment, the following are the conditions of employment:

●      Be a current resident of the State of Colorado or become a resident of the State of Colorado within 30 days of the hire date;

●      Have reliable transportation to meet your position’s travel requirements;

●      Ability to work remotely, in an office setting, and travel throughout Colorado or region, depending on the position’s responsibilities;

●      Be willing to submit to a routine background investigation, including a criminal history check;

●      If hired, the Immigration Reform and Control Act requires you to provide proof of your eligibility to work in the United States within three (3) workdays of your start date.

Bridges of Colorado is an equal opportunity employer committed to equity, diversity, and inclusion of all voices in the workplace. We consider applicants equally and do not discriminate on the basis of race, ethnicity, age, religion, social class, national origin, marital or parental status, pregnancy, disability status, sexual orientation, gender, gender identity or expression, veteran status, or political affiliation. We are committed to fostering a culture of inclusion and an environment of representation of diversity. We highly encourage individuals of all identities, backgrounds, and experiences to apply.

Salary : $108,609 - $146,622