Wraparound Care Program Manager

Job Title: Wraparound Care Program Manager  Job Code: TBD                       

Monthly Salary Range: $8,500.00-$11,475.00      FLSA Status: Exempt

Annual Salary Range: $102,000.00-$137,700.00  Location: Colorado       

Reports to: Legal Director                                     Approved: 2/10/2025

Application Opening Date: 2/10/2025               Application Closing Date: 2/21/2024

Please note this posting may be used to establish an applicant talent pool

About Bridges of Colorado

Established in 2018, Bridges of Colorado places service professionals across Colorado's 23 judicial districts to serve defendants (referred to as participants) in the criminal justice system who have significant mental health needs. Individuals with high acuity mental health needs are ten times more likely to be jailed and nationally there are three times more individuals with serious mental illness in jails or prisons than in hospitals. Bridges has been identified nationwide as a promising practice that focuses on the whole person. It is intentionally designed to address disparities often experienced by this population in the criminal justice system. Bridges service professionals advocate for each participant’s inherent worth and dignity by centering their lived experiences and voice to ensure their behavioral health best interests. At its very core, Bridges is person-centered advocacy rooted in solution-focused, collaborative practices intended to promote positive outcomes for participants.

About the Role

This role exemplifies our values of being

Person-Centered by

·       Provide leadership, program development, and oversight of the wraparound care program in alignment with legislative vision and program models, standards, and best practices.  Consistently make adjustments and improvements based on evolving best practices and practice wisdom from team members and partners.

·       Develop all materials and supporting documentation for the program, in collaboration with court, community, and internal partners as necessary.

·       Develop implementation and project timelines. Communicate those timelines to all relevant parties both internally and externally.

·       Provide leadership, facilitation, and support to local wraparound care teams as they implement the wraparound care program in their districts, including as they engage with judicial partners on implementation.

·       Provide ongoing leadership, facilitation, and support to local wraparound care teams as they provide services to courts and participants through the wraparound care program, ensuring that local program delivery is in alignment with legislative vision and program models, standards, and best practices.

·       Engage in all aspects of work with court partners, community partners, and team members according to the values, models, standards, and best practices of Bridges of Colorado. Support Bridges team culture and values.

Solution-Focused by

·       Work with internal, community and court partners to monitor the areas for growth of the wraparound care program per the vision outlined in legislation creating the program and relevant to the parameters of local judicial district Memorandums of Understanding (MOU). Develop and implement improvements.

·       Lead a wraparound care - advisory council to monitor the need for potential adjustments to the program model and work with appropriate Bridges directors to strategize development and implementation of any necessary changes.  

·       Develop and implement solutions where practices need to be improved to meet standards.

·       Monitor court reporting processes and identify areas for improvement or modification at the programmatic level. Develop and implement improvements.

·       Coordinate with Bridges staff, courts, and community partners regarding intended implementation of the wrap around care program in local districts and make adaptations and adjustments as necessary and in response to feedback.

And

Collaborative by

·       Collaborate with court and community partners throughout the state to coordinate and streamline program processes and efficacies and optimize communication with local wraparound care teams.

·       Collaborate with the Legal and Clinical Directors in development of the model of care and relevant training.

·       In collaboration with the Clinical Director, inform development of the wraparound care program through research and implementation of evidence-based models, including high-fidelity wraparound care. Consistently communicate with Clinical Director to ensure program is operating in accordance with Bridges clinical best practices. 

·       Communicate with Service and Resource Equity Director to alert Director of potential resource gaps or access issues and to strategize improvements.

·       Work with Service and Resource Equity Director to identify and strengthen relationships and referral processes with existing community resources statewide.

·       Assist in managing the sharing of collaborative program data and ensure compliance with statutory obligations, as directed by and in collaboration with Legal Director.  Specifically, facilitate information-sharing between Bridges and the State Court Administrator’s Office according to statutory requirements.

·       In partnership with local wraparound care teams and the Service and Resource Equity Director, identify community partners who are needed at the table and support the development of lasting partnerships within diverse communities across the state.

·       As part of the development of the model of care, work collaboratively with service providers to develop a model that includes robust participation by local providers to ensure wraparound, community-based services for individual participants.

·       Work with court and community partners in addition to the Bridges Data and Analysis Manager to identify data collection databases, methods, and models to measure outcomes and meet legislative and program reporting requirements.

Other Responsibilities

This is a dynamic position where the scope of responsibilities and duties will evolve, and the incumbent should anticipate fulfilling other duties as assigned that are reasonable and necessary to fulfill the Bridges mission. The ideal candidate for this role are expected to not only possess the ability to fulfill the outlined duties but will also be a proactive, adaptable, and capable contributor to the development of the role’s scope and responsibilities, aligning them with the evolving needs of the Office.

About You

You are passionate about working to improve the systems of care for those caught in the intersection of behavioral health and the criminal justice system, along with the following:

●      Person-centered, solution-focused, and collaborative and are deeply committed to justice, equity, diversity, and inclusion. Value individualized solutions and responses that are meaningful to the participant and their well-being.

●      Able to communicate and collaborate with varying levels of positions of power and manage conflict proactively and responsively with professionalism, confidentiality, clarity, and effectiveness.

●      Creative, self-motivated, and able to work and make decisions independently in a decentralized environment.

●      Client-driven and values-driven.

●        Aligned with Bridges’ culture and passionate about supporting it throughout the organization.

●        Capable of and enjoy thriving in a fast-paced, multi-tasking environment with thoughtful decision-making skills.

●        Must be responsive, flexible and adaptable to the evolving needs of the role and the organization.

●      Emotionally intelligent; able to create and sustain helpful, professional work relationships thoughtfully and responsively with empathy, respect, and collaboration.

●      Possess strong problem-solving, critical thinking, professional discernment and decision-making abilities.

Lived Experience

At Bridges, we value lived experience in all forms. If you were formally justice involved or have experiences within the criminal justice and behavioral systems outside of formal education and work experience, we want to know! To discuss how your lived experience may be considered as a substitution for minimum qualifications, please reach out to Jori Dovey, People & Culture Director at jori.dovey@bridgesofcolorado.gov.

Minimum Qualifications

●        Graduation from an accredited college or university with a bachelor’s degree in social justice, social work, sociology, criminology, or a related field.  -

●        At least five (5 ) combined years of experience in the behavioral health or criminal justice systems in the areas of program development and implementation, employee supervision, and provision of direct services.

●        Demonstrated professional-level communication skills for effectively building professional relationships, advocating for clients, and collaborating with internal and external partners.

●        Demonstrated professional alignment with Bridges values, culture, and principles of justice and equity throughout the organization.

OR

●      At least two (2 ) years as an employee or contractor with Bridges may substitute for the minimum qualifications above, with additional specialized training that may be required upon hire.

• Years of relevant work experience may substitute for the educational requirement with the exception of any required licenses, certifications, or accreditations. 

• Years of education may substitute for the work experience requirement. 

• Relevant lived experience could be considered as a substitution for educational and/or work experience with the exception of any required licenses, certifications, or accreditations.  Please contact Jori Dovey, jori.dovey@bridgesofcolorado.gov, to determine whether your lived experience substitutes for any of the minimum qualifications. 

Preferred Qualifications

●        Graduation from an accredited college or university with a master’s degree in social justice, social work, sociology, criminology, or a related field.

●        At least seven (7 ) combined years of demonstrated experience in the behavioral health or criminal justice systems in the areas of program development and implementation, employee supervision, and provision of direct services.

●        Demonstrated continuing education, advocacy, or volunteer work in DEI, JEDI, or social justice principles.

●        Spanish speaking is a plus, and levels of proficiency will be considered in an employee’s pay.

●        Work experience in both criminal justice and behavioral health, including experience with the competency system.

Position Location and Travel Requirements

This position works in a hybrid, work-from-home base blended with regular in-person requirements to meet business needs - and regional and state travel, depending on the particular assignment. Employees are expected to be readily available to meet business and last-minute needs. Hybrid work schedule will be scheduled based on direct supervisor’s discretion. Regular travel to the Bridges office in Denver is to be expected. Reliable transportation will be required.

Accommodations

The Office of Bridges of Colorado is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation, please direct your inquiries to Jori Dovey, People & Culture Director, jori.dovey@bridgesofcolorado.gov.

Compensation

We are proud of our equity-conscious pay scale for all positions, providing livable wages, robust benefits, and meaningful time-off policies.

This position's hiring pay is salaried. Pay for this position is $102,000 to $117,300.  For equity, the pay for this position (and all Bridges positions) is based upon the cost-of-living adjustment for the Denver metro area. Actual compensation offered will be determined based on prior experience, education, knowledge, skills, and abilities relevant to the position. As a person grows in this role, the full pay range is currently $102,000 to $137,700.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision coverage for spouses, families, and domestic partners; employer-paid basic life and AD&D insurance and short and long-term disability insurance; Public Employee Retirement Association (PERA) benefits; family and parental leave benefits; generous paid time off. Click here for further information about State of Colorado employee benefits.

We also offer professional and career development opportunities, including clinical supervision toward relevant licensure. A cell phone will be provided, along with a hybrid work arrangement when feasible for your position’s responsibilities. Each employee will receive a laptop for their home office or travel for work. All employees will also receive exclusive parking at a discounted rate near the Ralph Carr Judicial building for easy access to the in-person meetings in Denver.

How to Apply

You will be required to provide the following documents:

●        Resume

●        Cover letter

●        List of three references with contact information (2 of 3 must be professional)

Incomplete applications will not be considered. Faxed, mailed, or emailed applications will not be accepted unless you are instructed to do so. Please direct any additional inquiries or questions to bridges@bridgesofcolorado.gov.

If you are offered employment, the following are the conditions of employment:

●      Be a current resident of the State of Colorado or become a resident of the State of Colorado within 30 days of the hire date;

●      Have reliable transportation to meet your position’s travel requirements;

●      Ability to work remotely, in an office setting, and travel throughout Colorado or region, depending on the position’s responsibilities;

●      Be willing to submit to a routine background investigation, including a criminal history check;

●      If hired, the Immigration Reform and Control Act requires you to provide proof of your eligibility to work in the United States within three (3) workdays of your start date.

Bridges of Colorado is an equal opportunity employer committed to equity, diversity, and inclusion of all voices in the workplace. We consider applicants equally and do not discriminate on the basis of race, ethnicity, age, religion, social class, national origin, marital or parental status, pregnancy, disability status, sexual orientation, gender, gender identity or expression, veteran status, or political affiliation. We are committed to fostering a culture of inclusion and an environment of representation of diversity. We highly encourage individuals of all identities, backgrounds, and experiences to apply.

State of Colorado Employer

Salary : $102,000 - $137,700