What are the responsibilities and job description for the Bilingual (French) Customer Support Representative position at Bridgestone Americas?
Company Overview
Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.
Position Summary
This position manages support to our authorized independent US and Canadian dealers and company-owned locations for our products in the Commercial Division. You are the key point of contact for dealers and field sales representatives for fulfillment of orders and developing solutions for timely resolution of issues. This role is responsible for critical analysis of the fulfillment process including assessing product availability, determining estimated dates of order fulfillment and communicating to drive results and long-term solutions to meet customer’s needs. Assigned accounts are proactively managed to communicate with the customers timely on the status of their accounts and anticipate customer needs.
Responsibilities
- This is a French/ English bilingual position requiring fluent verbal/ written communication skills in both languages
- Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions
- Handle multiple priorities and work in a fast-paced team environment (phone/ salesforce cases/ email)
- Monitor & track orders to ensure delivery requirements and shipments are being met to the customers’ satisfaction
- Evaluate situations and determine the best path of resolution
- Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
- Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively effecting business results
- Manage new product launches to increase speed to market and ensure smooth transition
- Responsible for learning, effectively using and coaching others on marketing programs and selling tools (Salesforce, dealer portal)
- Minimum Qualifications
- Typically requires a minimum of 2-4 years of related experience
- Typically requires a minimum of 2-4 years of related experience
