Demo

Customer Support Representative - Bilingual

LP Building Solutions
Nashville, TN Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/11/2025

Customer Support Representative - Bilingual

Req Id : 11151

Job Location : Nashville

Posting Start Date : 1 / 8 / 25

Work Environment : Hybrid

Job Description : Job Purpose

As a Customer Service Representative at LP you will be the first point of contact for our customers, providing them with the exceptional service and support. You will manage all customer inquiries, resolve complaints, and provide information about our products and services. Your role is critical in providing information on how to improve the customer experience for all LP customers contributing to our vision to be a leading building solutions company.

In this position you will have the opportunity to :

  • Answer inbound and outbound calls from customers in a professional and timely manner
  • Respond to customer inquiries and ratings and reviews from our company website via phone, email, and chat
  • Resolve customer complaints and issues efficiently providing appropriate solutions and alternatives
  • Collect and analyze data from customer interactions to identify trends, areas for improvement, and customer needs
  • Prepare and present reports on customer interactions, feedback, and resolution effectiveness to management and other internal teams
  • Collaborate with other internal teams to resolve complex issues, create leads, and improve the customer experience through continuous improvement projects and initiatives
  • Identify and escalate priority issues to the appropriate internal teams
  • Provide detailed product and service information to customers
  • Stay up to date with company products, services, policies, and procedures

What do I need to be successful?

Proven experience as a customer service representative or in a similar customer-facing role

Excellent communication and problem-solving skills

Strong Interest in providing an exceptional customer experience

Ability to handle stressful situations with professionalism and patience

Proficiency in Microsoft Office Suite and CRM Software

Ability to work independently and as part of a team

Must be fluent in Spanish

Education

High school diploma or equivalent; associate or bachelor's degree preferred

Work Environment

Office Environment

Information at a Glance

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