Mileage Sales Field Manager

Company Overview

Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.

Position Summary

We are looking for a Mileage Sales Field Manager to join our amazing team!

The Field Operations Supervisor reports directly to the Division Manager, Mileage Sales. This role is responsible for managing transit and intercity mileage accounts, including but not limited to, new and current sales and customer relations, inventory management, collections, scrap and retread disposition and removal. The Field Supervisor oversees account maintenance and supervision of Bus Technicians and Work Leaders. The individual in this role also manages profit and loss statements and controls territory expenses, which includes travel, service, and supplies at service accounts as needed. Role is accountable for the coordination and deployment of selected Mobility Solutions, in conjunction with customers and dealer partners, managing the onboarding of new solutions.

The ideal candidate would be based in the Boston, MA area or within the New England area.

Bridgestone was born from a passion for contributing to society’s advancement and improving the lives of people everywhere. It’s the foundation of our commitment to services, quality and innovation that provides a springboard for the way forward in technology, sustainability and more.

Pay Range: $89,000.00 - $146,000.00Pay Range: $89,000.00 - $146,000.00

Responsibilities

In this role, your primary responsibilities will include:

Personnel Administration

• Interview and hire teammates for service and field office positions.
• Train new teammates on mileage processes, removal codes for scrap and retreading, account management per Contract Terms and Yearly Physical Inventories, and tire related technical requirements.
• Manage personnel at multiple locations, including maintenance of schedules, productivity, and shift coverage at each account.
• Act as the liaison between corporate office and hourly teammates, communicating impactful updates and support issue resolution.
• Ensure hourly teammates comply with requirements of transit and Bridgestone policy.
• Oversee proper payroll logging, reviews and submittals.

Operations

• Manage all aspects of tire operations to ensure maximum miles per tire.
• Perform Fleet Analyzer reports for performance of fleet.
• Partner with Sales Engineering on tire removal to ensure quality and consistency of technical recommendations and customer correspondence.
• Maintain servicing tire dealer relationship with to ensure customer satisfaction.
• Confirm customer adheres to contractual obligations identified in the Mileage Sales Agreement.
• Communicate with management on necessary aspects of territory and field reports.
• Effective travel management.
• Ensure Bridgestone is compliant on all aspects of government contracts. This includes, but is not limited to, the performance and quality of service, product quality and supply and credit and billing compliance.
• Coordinate with fleets and dealers when customers have roadside emergencies.
• Maintain activity in Salesforce.

Mobility Solutions Deployment

• Coordinate the deployment of Mobility Solutions to new customers within and outside of the current Mileage Solutions book of business.
• Provide virtual and in person support during the initial phase installation of products.
• Assist the selling teams, internal and dealer networks, with planning of Mobility Solutions setup and installs.
• Provide expertise to customers as they establish various Mobility Solutions within their fleet and engage with new product offerings.

Selling

• Analyze and make recommendations to customers based on individual needs for both service and product issues, including essential products, inventory levels, and necessary amount of service personnel and equipment.
• Utilize the existing customer base to sell and deploy selected Mobility Solutions Products in addition to the current Mileage Solutions portfolio.
• Identify and call on prospective new accounts in various industries including, but not limited to bus, auto-hauler, truck, taxi, and truck.
• Maintain and build positive working relationships with existing customers and recommend additional service sales.
• Annual Cost Analysis review with customer to establish value of lease program and explain rate changes. Negotiate renewal contracts for current customers based on rates approved by Mileage management.

Collections and Account Management

• Collect past due amounts for mileage, scrap, and sold tires as billed.
• Obtain and report customer mileage monthly.
• Collect any un-depreciated assets for closed accounts, as necessary.
• Manage transfer of assets from one account to another.
• Maintain communication and updates between departments and customer.

Minimum Qualifications

• Bachelors degree or equivalent combination of education and work experience
• Ability to travel as needed to conduct physical inventory management and shop/fleet inspections including tire work
• Valid Drivers License
• Experience working and managing remotely
• Understands providing a culture of Safety and Compliance
• Industry specific experience – tire knowledge
• Proficient computer skills – MS Office, timekeeping systems
• Sales experience
• Strong customer service mindset and communication skills

Preferred Qualifications

• Able to make decisions and work independently
• Ability to analyze data and reports
• Understanding of contract and government compliance
• P&L knowledge/experience
• Ability to travel up to 70% within the territory

Bachelor’s degree or equivalent work experience; OR 3 years of relevant experience

We are building a team as diverse as the world we serve. We believe in championing all perspectives, individuals, and teams. If you find this opportunity compelling, we encourage to apply.

Salary : $89,000 - $146,000