What are the responsibilities and job description for the Desktop Field Support Specialist position at BridgeView?
BridgeView is currently seeking a Desktop Field Support Technician for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.
TITLE : Desktop Field Support Technician
LOCATION : Castle Rock, CO
BENEFITS & PERKS : Medical, Dental & Vision on your first day, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).
HOW YOU WILL MAKE AN IMPACT
- Provide primary computer, peripheral, process, and application support by phone and in person.
- Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
- Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution.
- Perform initial assessment and prioritization of reported issues.
- Work with other IT personnel to investigate and resolve performance problems with applications and / or systems.
- Perform remote administration of PC’s and other devices.
- Provide lifecycle management of the desktop computing environment. This includes security updates, virus scan reviews, and hardware maintenance as needed.
- Create, develop and maintain functional documentation for applications, hardware, and processes.
EXPERIENCE REQUIRED
BENEFITS
BridgeView makes it easy to say “yes” to joining our team, with national Medical, Dental, Vision, and Life Insurance coverage effective on your very first day. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as TelaDoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).
ABOUT BRIDGEVIEW
BridgeView is a talent and technology consulting company that helps business leaders build exceptional technology teams and deliver complex projects with confidence.
Since 2005, BridgeView's tenured recruiting team has built a vast network of niche technologists and executive leadership candidates to help our clients solve their most complex talent challenges. Paired with strategic consulting services, BridgeView further delivers project collaboration in the areas of people, process, and technology.
This blended approach allows clients to adjust in real-time to align with their budgets while receiving Big 5 expertise to meet their objectives.
BridgeView. Within Sight.
