What are the responsibilities and job description for the Information Technology Support Technician position at BridgeView?
Bridgeview is currently seeking a IT Support Technician for one of our clients on a contract-to-hire basis. If you love building and supporting technology solutions that make businesses successful, then read on for more details.
TITLE: Junior Systems Administrator
LOCATION: San Mateo (on site)
OVERVIEW
Serve as Point of contact for all IT tickets submitted via service desk and walk-up requests/problems. Troubleshoot desktop and software problems with line manager and/or Senior team member. Build new hire, upgrade and replacement machines utilizing IT Tools, and order IT kit and leasing with suppliers.
HOW YOU WILL MAKE AN IMPACT
- Serve as first line support globally by actively triaging tickets, collecting information regarding the ticket and attempting initial troubleshooting steps, under guidance of line manager and/or Senior team member's guidance where required
- Assists in the installation, implementation, and upgrades of internal systems and software.
- Maintain all IT end-user equipment, hardware, software, and supplies.
- Troubleshoots, maintains, and monitors internal hardware, software, printers.
- Provide support to remote workers and vendors.
- Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
- Documenting resolution steps within IT tickets, and where applicable updating IT's documentation: This includes supporting all hardware and software requests and problems raised
- Ordering and raising PR as and when needed.
- ITIL best practices
EXPERIENCE REQUIRED
- Support of both PC and Mac hardware
- Windows 10 and MacOS
- AD administration
- Microsoft 365
- Basic networking and server knowledge
- Experience building desktop PCs from scratch
BENEFITS
• Medical: Provided by Anthem BCBS
• Dental: Provided by Guardian PPO
• Vision: Provided by VSP/Guardian PPO
• 401K with 4% match that is 100% vested from start
• Voluntary Benefits: Accident Insurance, Accidental Death & Dismemberment (AD&D), Short-Term Disability, Life Insurance, Critical Illness
• Employee Perks, Personal Discounts: Full access to the Calm app, great discounts through thousands of vendors (Home Depot, AT&T, Target, etc.)
Salary : $30 - $35
