Information Governance and IT Support Analyst

Data Governance and IT Support Analyst
We are searching for a skilled Information Governance and Technical Support Analyst to join a fast-paced and professional team in San Francisco!
 This role will involve developing and implementing records and information governance policies, processes, and procedures while providing top-tier technical support. A strong customer service approach, combined with excellent technical troubleshooting skills, is essential. Candidates with experience in professional service environments, especially legal settings, are strongly preferred.
Salary: 70,00-100,000.00 DOE
Location: On Site in San Francisco 3 days a week
Additional locations:  Occasional travel to Silicon Valley and other Northern California offices
Skills: Ideal candidates will have legal application experience and skills in: iManage, LegalKey & Canvas; experience and knowledge in the arena of legal records and recordkeeping ideal
Benefits: Employees may participate in a comprehensive benefits program, including health and wellness plans, 401(k), paid time off (PTO), and other perks. (Pet insurance too!)

Key Responsibilities

• Design, recommend, and execute guidance for records, information, and data governance.
• Lead initiatives for firm-wide records and information governance services in alignment with industry best practices.
• Proactively address risks related to data and information management, fostering compliance in governance practices.
• Serve as a liaison to internal stakeholders, including attorneys and staff, on governance and technical matters.
• Collaborate with IT teams and external vendors to provide second-level desktop support.
• Deliver technical assistance for key software and hardware, including Microsoft Office 365 Suite, iManage Document Management Software, Windows OS, remote connectivity solutions, and more.
• Train new hires on records, information governance, and technology tools.
• Provide audio-visual meeting support and assist with external event coordination as needed.
• Maintain awareness of evolving information governance policies, educating internal staff as necessary.
• Address and resolve IT service requests, updating tickets promptly and thoroughly.
• Mentor and support administrative staff in local operations.
• Coordinate matter mobility processes, legal holds, file-sharing initiatives, and other governance-related projects.

Qualifications

• Demonstrated professionalism in appearance and communication with diverse stakeholders.
• Expertise in records and information governance best practices.
• Proven ability to work independently, exercise critical thinking, and manage multiple priorities in a fast-paced environment.
• Strong technical troubleshooting and problem-solving skills for desktop hardware, laptops, and network connectivity.
• Knowledge of Microsoft Office Suite, Windows OS, and related certifications preferred.
• Familiarity with document management systems and audio-visual technology support.
• Undergraduate degree and experience in a legal or professional service firm preferred.
• Five or more years of relevant experience required.

Compensation & Benefits
This role offers a competitive salary, ranging from $70,000 to $100,000, based on experience, skills, and location.

PHYSICAL REQUIREMENTS:
 

• May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
• Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
• Must be able to bend at the knees and waist frequently
• Must be able to repetitively use a telephone and a computer mouse and keyboard.

All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only.  U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.

 

Salary : $70,000 - $100,000