What are the responsibilities and job description for the Information Governance Compliance and Technical Analyst position at The Oneil Search Group?
Key Responsibilities :
- Develops, recommends and implements records, information and data governance guidance.
- Develops and drives Firm-wide records & information governance services and initiatives in accordance with Firm policies and in alignment with industry best practices.
- Assists Team in identifying and containing risks relating to information and data management and fostering a compliance culture in regard to information governance.
- Serves as liaison to, and fosters good working relationships with, attorneys and others needing assistance with information and data governance issues.
- Works with the Service Desk, third level IT groups internally and external vendors to provide 2nd level Desktop Support to end users.
- Acts as a liaison for all IT groups within the regional offices, including being part of project teams and attending meetings.
- Provides technical assistance on the Firm’s software and hardware including, but not limited to Microsoft Office 365 Suite, Windows OS, Teams, Adobe, iManage Document Management Software, iOS devices, printers, and laptops, as well as network troubleshooting and remote connectivity troubleshooting of VMware Horizon Client and Zscaler VPN.
- Provides Records and Information Governance, and Technology Onboarding training for new employees in our offices.
- Supports meeting room operations and assists with external AV events organized by the Firm.
- Maintains awareness of major changes affecting legal records and information management and develops material to educate attorneys so that they may better serve their clients and meet their ethical obligations to their clients.
- Effectively manages resources and prioritizes projects.
- Assists in the coordination of responses to user requests and other internal and external requests for information and information access (Matter Mobility, Legal Holds, DMS, File Shares, Collaboration (i.e., Microsoft Teams / Canvas), etc.).
- Mentors local operations and other administrative staff.
- Coordinates the resolution of or resolves all Service Desk Tickets, updating tickets in a timely and detailed manner.
- Sets up and supports AV Video Conferences internally and supports offsite trials as needed.
- Maintains awareness of policy changes and revises documentation as necessary.
- Maintains good working relationships with IT personnel responsible for executing information governance support.
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