What are the responsibilities and job description for the Quality Assurance & Compliance Specialist position at Bridgeway Recovery (Bridgeway Community Health)?

Bridgeway Community Health is currently seeking a qualified

Quality Assurance & Compliance Specialist

to join our growing Quality Assurance Team!

We all have a passion to see lives changed and relationships restored.

Bridgeway is a new kind of healthcare organization providing holistic treatment through addiction recovery, problem gambling treatment, mental health therapy, and primary medical care.

Job Summary

The Quality Assurance & Compliance Specialist will be responsible for ensuring that behavioral health services comply with all applicable federal, state, and local regulations, accreditation standards, and internal policies. This role involves auditing the electronic health record (EHR) and operational practices, evaluating the quality of care provided, identifying areas for improvement, and ensuring compliance with legal and ethical standards. The ideal candidate will have a strong understanding of behavioral healthcare regulations and quality assurance processes.

Key Responsibilities

Conduct Audits and Reviews

Perform comprehensive audits of documentation throughout all stages of patient chart status to ensure compliance with regulatory requirements, industry standards, and organizational policies.
Review patient charts and records for accuracy, completeness, and adherence to the Oregon Administrative Rules, Federal privacy laws (HIPAA & 42 CFR Part 2), and accreditation standards (e.g., Council on Accreditation).
Provide actionable recommendations to improve compliance, enhance service quality, and address deficiencies identified during audits.
Promote a culture of continuous learning and improvement by reinforcing best practices in compliance and quality performance.

Process Records Transactions Agency-Wide

Performs backup coverage for records requests and chart closure processing.

Compliance

Provides Patient-Centered Primary Care Home Program (PCPCH) reporting documents and attends PCPCH meetings.

Internal Measures and Outcomes Tracking System (MOTS) training and support, batching, reporting, and correcting any errors in data to Oregon Health Authority (OHA).

Hospitalization Notices Management

Manage all incoming hospitalization notices, ensuring they are recorded in patients' EHR and that clinicians or providers are promptly informed.

Track and monitor hospitalization notices to ensure proper follow-up and continuity of care for patients.

Qualifications

Associate's degree relevant to job duties or a combination of relevant education and experience.

At least 2 years of relevant work experience in a behavioral field or healthcare setting is preferred.

Knowledge of HIPAA and 42 CFR Part 2, with a strong understanding of confidentiality requirements in the release of patient information.

Previous experience working in a records management role within a behavioral healthcare organization.

Knowledge, Skills and Abilities

Excellent attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Strong communication skills, with the ability to work collaboratively and provide clear instructions to staff.

Experience with EHR systems and documentation management.

Ability to handle sensitive information with discretion and professionalism.

Must be able to successfully pass criminal background and reference checks.

CADC I credential would be a plus.

Benefits

Paid Holidays

Medical, Vision and Dental Coverage

5% employer match 401(k) Retirement Savings Plan (Pre & Post-Tax Options)

Corporate Fitness Membership subsidy

Employer-Sponsored Life, Accidental Death, Critical Illness, Short-Term and Long-Term Disability Coverage

Generous Paid Time Off (PTO) Plan

Flexible Spending Account / Health Saving Account Options

Internal Growth Opportunities

Compensation

Will vary, depending on experience and credentials.

About Bridgeway Community Health

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and / or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

Bridgeway Community Health, honored for 9 years by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Nationally Accredited

We have achieved national accreditation through the Council on Accreditation, meeting the highest national standards in professional performance.

If this sounds like an environment for you, come join our team!

EOE AA M / F / Vet / Disability

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Quality Assurance & Compliance Specialist

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