Receptionist

Job Title: Receptionist

Location: Bridgewood Health Care Center, Kansas City, Missouri

Job Summary:
Bridgewood Health Care Center is seeking a dependable and welcoming Receptionist to join our team. As the first point of contact for residents, families, and visitors, you will play a critical role in creating a friendly and professional environment while supporting the daily operations of our facility. This position requires the ability to work 12-hour shifts, including weekends and holidays.

Key Responsibilities:

• Greet and assist residents, families, and visitors in a warm, professional manner.
• Answer and direct incoming phone calls to the appropriate departments or staff.
• Manage the front desk and reception area to ensure it is clean, organized, and inviting.
• Provide information to visitors and callers regarding the facility, policies, and services offered.
• Maintain visitor logs and ensure compliance with security and safety protocols.
• Schedule and coordinate appointments for residents, staff, and visitors as needed.
• Assist with administrative tasks, such as filing, data entry, and maintaining records.
• Sort and distribute incoming mail, packages, and other deliveries.
• Monitor and maintain supplies for the reception area.
• Collaborate with other departments to ensure seamless communication and support.
• Handle emergency situations promptly by contacting the appropriate personnel or emergency services.

Qualifications and Skills:

• High school diploma or equivalent required; additional education or training in office administration is a plus.
• Previous experience in a receptionist or front desk role, preferably in a health care setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with office equipment (e.g., printers, copiers).
• Ability to work independently, multitask, and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Compassionate and customer-service-oriented approach, with sensitivity to the needs of residents and families.
• Ability to work 12-hour shifts, including weekends and holidays.

Working Conditions:

• Full-time position with 12-hour shifts, including weekends and holidays.
• Work is performed primarily in the reception area of the health care facility.

Benefits:

• Competitive pay.
• Health, dental, and vision insurance.
• Paid time off. 
• Opportunities for professional growth within the organization.