What are the responsibilities and job description for the Call Center Agent position at Bright Bridge Group?
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
Are you passionate about helping others and providing excellent customer service? We are looking for a friendly and motivated Call Center Agent to join our team in Cincinnati, OH! If you thrive in a fast-paced environment, enjoy problem-solving, and love making a difference, we want you to be part of our team!
Key Responsibilities:
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Are you passionate about helping others and providing excellent customer service? We are looking for a friendly and motivated Call Center Agent to join our team in Cincinnati, OH! If you thrive in a fast-paced environment, enjoy problem-solving, and love making a difference, we want you to be part of our team!
Key Responsibilities:
- Answer inbound calls and assist customers with inquiries, issues, and product or service information
- Provide exceptional service by addressing customer concerns, troubleshooting, and offering appropriate solutions
- Process orders, returns, and exchanges while ensuring a positive experience for the customer
- Update and maintain accurate customer records in the database
- Handle a high volume of calls while maintaining professionalism and patience
- Collaborate with other departments to resolve customer issues effectively
- Meet and exceed individual and team performance goals
- Follow up with customers to ensure satisfaction and resolve any outstanding concerns
- High school diploma or equivalent (college degree is a plus)
- Previous experience in customer service or call center is preferred
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to remain calm and courteous in high-pressure situations
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite
- Competitive salary and benefits package
- A supportive and collaborative team environment
- Opportunities for career growth and advancement
- Paid training to set you up for success
- Employee discounts and perks
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