Call Center Representative

At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.

We are seeking a dedicated and reliable Call Center Representative to join our team and help us deliver exceptional customer support.

Role Overview:

As a Call Center Representative, you will be the primary point of contact for our customers, providing timely assistance and resolving issues or inquiries in a professional and efficient manner. You will play a vital role in maintaining positive customer relationships and ensuring customer satisfaction.

Key Responsibilities:

• Answer inbound customer calls and respond to inquiries in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and issues, escalating to higher-level support when necessary
• Document customer interactions, process orders, and update account information in our system
• Meet or exceed individual performance metrics such as call handling time, customer satisfaction, and first-call resolution
• Assist in maintaining customer databases, ensuring all information is accurate and up-to-date
• Collaborate with team members and other departments to provide solutions and improve the customer experience
• Stay up to date on product knowledge, company updates, and customer service best practices
  
  

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• 1-2 years of experience in a customer service or call center role (preferred but not required)
• Strong communication skills, both verbal and written
• Ability to handle high-volume calls and resolve issues efficiently
• Excellent problem-solving skills and a positive, customer-first attitude
• Basic computer skills and the ability to learn new software programs quickly
• Strong attention to detail and organizational skills
• Ability to work well independently and as part of a team
  
  

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Opportunities for growth and career advancement
• Friendly, supportive work environment
• Employee discounts on products and services
  
  

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