What are the responsibilities and job description for the Call Center Representative position at Bright Bridge Group?
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
We are looking for enthusiastic and dedicated Call Center Representatives to join our customer service team. In this role, you will be the voice of our company, helping to resolve inquiries, process orders, and ensure that each customer has a seamless and positive experience. As the first point of contact, you will play an essential role in building trust with our customers, offering tailored solutions and answering questions with professionalism and care.
Responsibilities:
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We are looking for enthusiastic and dedicated Call Center Representatives to join our customer service team. In this role, you will be the voice of our company, helping to resolve inquiries, process orders, and ensure that each customer has a seamless and positive experience. As the first point of contact, you will play an essential role in building trust with our customers, offering tailored solutions and answering questions with professionalism and care.
Responsibilities:
- Handle high volumes of inbound and outbound calls, emails, and live chat inquiries
- Provide accurate product/service information and troubleshoot customer issues
- Resolve customer complaints and concerns in a calm and professional manner
- Update customer records and document interactions accurately in CRM
- Follow up with customers as needed to ensure issue resolution and satisfaction
- Meet or exceed individual performance metrics, including call handling time, customer satisfaction scores, and problem resolution
- High school diploma or equivalent
- Previous customer service or call center experience is a plus
- Excellent communication skills, both verbal and written
- Ability to handle stressful situations and maintain professionalism
- Strong problem-solving skills and attention to detail
- Comfortable working with various computer systems and technology
- Ability to work flexible hours, including nights and weekends
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision benefits
- Paid time off and holiday pay
- Opportunities for career growth and advancement
- Employee wellness programs and mental health support
- Fun, team-building events and employee recognition programs
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