Customer Service Specialist

At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.

We are a growing company dedicated to providing innovative solutions and seamless support. We are currently looking for a dedicated and empathetic Customer Support Specialist to join our team and help us continue to provide outstanding service to our customers.

As a Customer Support Specialist, you will be the face of our company, assisting customers with inquiries, resolving issues, and providing accurate product and service information. You will interact with customers via phone, email, or live chat to ensure their needs are met and their experience with our company is smooth and positive. Your communication skills, problem-solving abilities, and commitment to customer satisfaction will be key to your success in this role.

Responsibilities:

• Respond to customer inquiries via phone, email, or live chat in a professional and friendly manner
• Resolve customer complaints or concerns quickly and effectively, ensuring customer satisfaction
• Provide product and service information to customers and guide them through troubleshooting processes
• Document customer interactions, feedback, and resolutions in the company’s CRM system
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
• Collaborate with other departments, such as sales and technical teams, to address complex customer issues
• Stay up to date with product updates, new features, and company policies to provide accurate support
• Maintain a positive, customer-first attitude in all interactions
• Meet and exceed customer support metrics and performance goals
  
  

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Proven experience in customer service or a customer-facing role (1 years preferred)
• Strong verbal and written communication skills
• Ability to remain calm and professional when dealing with difficult customers
• Strong problem-solving skills with a focus on customer satisfaction
• Ability to work both independently and as part of a team
• Excellent organizational skills and attention to detail
• Flexibility to work various shifts, including evenings and weekends, as needed
  
  

What We Offer:

• Competitive salary and benefits package
• Training and development opportunities to help you grow in your career
• A supportive and collaborative team environment
• Opportunities for advancement within the company
• Employee wellness programs and incentives
  
  

NOTE: THIS ROLE IS ON-SITE

Powered by JazzHR

k1MI3jL0d8