What are the responsibilities and job description for the Customer Service Specialist position at Kirk's Family of Natural Brands?
ROLE OVERVIEW
The ideal candidate will be a professional, organized, and detail-oriented individual who excels in customer service and office coordination. Outstanding communication skills, reliability, and the ability to multitask are essential for this role.
RESPONSIBILITIES
- Respond to incoming customer inquiries with professionalism and product knowledge.
- Address and resolve customer concerns and complaints in a timely manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to address customer needs and ensure smooth service delivery.
- Proactively identify opportunities to enhance customer satisfaction and retention.
OFFICE COORDINATION RESPONSIBILITIES
- Oversee daily office operations to ensure efficiency and productivity.
- Manage office supplies inventory and place orders as needed.
- Coordinate scheduling and event needs such as catering for group meetings and appointments.
- Handle incoming and outgoing mail, shipments, and correspondence.
- Prepare and maintain documentation, reports, and records.
- Ensure the office environment is clean, organized, and well maintained.
- Liaise with vendors, contractors, and building management for office repairs and services.
- Provide administrative support to senior leadership as needed.
QUALIFICATIONS AND REQUIREMENTS
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Prior experience in customer service or a similar role is preferred.
EMPLOYEE BENEFITS
- 60 Free Products Annually
- Medical Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401K with Match Opportunity
