What are the responsibilities and job description for the Inbound Call Center Representative position at Bright Bridge Group?
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.Do you have a passion for helping others and providing excellent customer service? We're looking for an Inbound Call Center Representative to join our team and make a difference in every customer interaction.
Key Responsibilities:
- Handle inbound customer calls, addressing inquiries, providing information, and resolving issues in a timely manner
- Offer exceptional customer support while maintaining professionalism and patience
- Accurately record customer information, track interactions, and update relevant systems
- Troubleshoot product/service issues and provide appropriate solutions or escalate to the appropriate department
- Meet individual and team performance goals, including call resolution and customer satisfaction targets
What We're Looking For:
- Strong communication skills with a friendly, helpful tone
- Ability to stay calm and patient in high-volume call situations
- Previous experience in customer service, call centers, or retail (preferred but not required)
- Basic computer skills and the ability to navigate multiple systems
- A positive attitude, problem-solving mindset, and team player
Why You’ll Love Working with Us:
- Competitive hourly pay performance bonuses
- Paid training to set you up for success
- Opportunities for career advancement and growth
- A positive, supportive work environment with a team that values collaboration
- Health benefits, paid time off, and more!
If you're ready to take the next step in your career and help customers with their needs, we want you on our team! Apply today to start your journey with us!
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