IT Application Support Analyst - Remote (Part time)

The IT Application Support Analyst supports the continued development and maintenance of the web application for EdAssist clients. This role will perform second level application troubleshooting, issue resolution and root cause analysis and will assist in technical implementation of new clients.

This is a part time, Remote position available in the United States, working 20 hours a week.

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees' career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Responsibilities:

• Implement and support medium-to-large scale projects while working directly with technical and functional business teams
• Triaging and/or resolving issues as a member of the Application Support team
• Work with external vendors to troubleshoot and resolve internal applications.
• Design and implement Steady State support tools for day-to-day maintenance of the EdAssist tool
• Assist in creation of application troubleshooting documentation
• SLA Management and Enforcement with consistent delivery of excellent customer service
• Respond to client service requests that range from ad-hoc reporting using SQL Server Reporting Services to system enhancement requests that require opening a ticket for system development
• Support payroll and data validations for multiple clients to ensure accurate data is being reported
• Validate interface transmissions and the execution of various batch processes
• Configure, validate and deploy the Single Sign On (SSO) functionality using SAML

Qualifications:

• Bachelor's Degree in Computer Science, a related field, or equivalent education
• Background in providing technical application support for web applications.
• Excellent communication skills, ability to communicate with a wide variety of people both written and verbal.
• Previous experience in troubleshooting application-related problems
• Strong analytical skills
• 3 years of SQL development experience
• ETL: SQL Server Integration Services
• SSRS and SSIS package development
• Single Sign On: SAML (1.1, 2.0), AES
• Security/Encryption: PGP, RSA Cryptography
• Databases: SQL Server 2008/2012
• Design Tools: Microsoft Visio
• Productivity Tools: Microsoft Word, Excel, PowerPoint
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation:

The expected FTE salary is $74,000, Part time salary is $37,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 3/31/2025.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.