Guest Service Supervisor

Company:  

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you. 

Your Purpose 

As a critical member of the Brightline Station Operations team, you will assist the Station Manager’s direct daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. While working closely with the Rail Operations and Security teams, and liaising between additional departments, you remain focused on ensuring a smooth and efficient, hospitable and comfortable travel experience is encountered by all our guests. Though you report to the Station Manager, your daily interactions will mostly be with guests and all station teammates. You will rotate as an On Duty Manager and monitor schedules and communication activities in all areas. Additionally, while this role is primarily based in Orlando, however, you will be required to travel to our south regional stations to support on occasion.  

If you have the courage to lead, build strong relationships with people across different perspectives, and are driven to make things happen for your teammates, this is the perfect opportunity! 

Your Role  

• Computer Literacy You are comfortable navigating across various computer applications to help our guests 

• Guest Empathy You play a key role in creating a welcoming environment for our guests, anticipating and helping them navigate the various needs they may have before boarding or after arriving.    

• Problem Solving With your in-depth knowledge of product, you will handle ticket and reservation inquiries; help guests with questions regarding booking and travel policy, fare structure and special needs services, such as but not limited to, wheelchair assistance.   

• Flexibility: You leverage your defined processes and resources while using sound judgment to know when to be flexible to manage and support our dynamic operation. 

• Operations: You support station leadership in maintaining the consistent operations for a seamless guest experience from the moment they arrive at our station to the moment they board our train; you keep an eye on how we should evolve existing SOP’s to better meet our guests needs. 

• Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed

 We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you’ll do. 

 You 

• You have 2 or more years of operational experience in a hospitality operation. 

• You can report to all assigned regional stations.

• 1 – 2 years' experience with ensuring policies and procedures are closely followed. 

• You are a minimum of 18 years old. 

• You are able to work shifts, including early mornings, nights, weekends, holidays and long hours at times. 

• The ability to speak multiple languages is not required, but a PLUS. 

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country. 

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.