What are the responsibilities and job description for the Guest Service Supervisor position at Four Points by Sheraton Orlando Convention Center?
Job Summary
We are seeking a dedicated and friendly Guest Service Supervisor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Supervisor, you will play a vital role in enhancing the guest experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-ins and check-outs.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Operate phone systems to respond to calls and relay messages efficiently.
- Provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with billing inquiries and process payments accurately.
- Train and develop staff members to assist guests in line with company policies.
Skills
- Previous experience in hotel management or guest services is preferred.
- Strong front desk experience with knowledge of hotel operations.
- Proficient in using phone systems and handling multiple calls effectively.
- Excellent hospitality skills with a focus on customer satisfaction.
- Demonstrated phone etiquette to communicate clearly and professionally.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
**Candidates with Marriott and/or LightSpeed PMS experience will get first consideration for an interview**
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
People with a criminal record are encouraged to apply
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Orlando, FL 32821 (Required)
Work Location: In person
Salary : $17
