IT Technical Lead, Engineering Systems

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We have an exciting opportunity for an IT Technical Lead, Engineering Systems to join our growing team. In this position, you will be responsible for driving the Architecture & Design, integration, and delivery management in the IT Engineering Systems Portfolio. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions. You will apply agile/scrum principles to automate and accelerate the adoption of technologies, services, and upgrades. 

As IT Technical Lead, Engineering Systems, your responsibilities will include:

• Create solutions, analyzing the customer’s business goals, needs and general business environment to design technical system answers 
• Technical Delivery and Integration management
• Perform system analysis, requirements analysis, and functional analysis
• Must be able to demonstrate a Systems thinking mindset
• Be capable of understanding a complex problem, developing an approach to solve it and documenting that approach to implement
• Translate business requirements to software specification and requirements
• Define standards and guidelines, best practices to maintain code quality
• Support day-to-day business operations
• Engage with business partners and peers to identify the opportunities to improve user experience
• Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the Agile/Scrum SDLC – requirements, architecture, design, development, testing, deployment, and support
• Hands on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring and performance analysis
• Adopt Agile, DevOps and other enablers to improve the effectiveness of project delivery
• Conduct periodical reviews of the project progress, risk, issues with executives
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Business Technology / Computer Science or equivalent, and related disciplines with at least 5 years of hands-on industry experience
• Experience working with Agile / Scrum methodology
• Proven data analytical skills working with GCP and Looker dashboards
• Experience building complex data relationships in a high-performance scalable database environment
• Background in IT Engineering systems network design and project management
• Knowledge of Google Maps API, Bing Maps API, SMARTY webservices
• Experience in one of the cloud technologies – GCP, Azure, AWS
• Experience in working requirements and design with at least one of the Analytics platforms – BigQuery/Looker, Tableau or PowerBI
• Ability to work in a collaborative team environment and participate in discussion focusing on best practices, user experience, functional requirements, and team dynamics.
• Experience leading software development lifecycle including concept, design, prototyping, integration, testing, and production release
• Excellent verbal, written and interpersonal communication skills with the ability to prioritize the key business programs by collaborating with business partners

BONUS POINTS FOR:

• Experience driving development of features on a complex business critical project related to large scale USPS address data acquisition 
• CSPO (Certified Scrum Product Owner) preferred
• Hands-on IQGeo engineering software end user experience

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice