What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at BrightStar Care of Cincinnati N & E?
Brightstar care Cincinnati is a dynamic and growing company dedicated to home healthcare. We're seeking an innovative, results-driven sales professional to join our team. If you're passionate about building customer relations, driving customer and employee engagement, and personally assisting in our team's growth, we want to hear from you!
Position Responsibilities Summary:
The inside sales and customer service role will be responsible for selling services as well as maintaining existing internal and external customer relationships.
Core responsibilities include, but not limited to:
Develop business by contacting existing clients or previous clients and opening or evolving the relationship.
Negotiate agreements.
Contact all potential clients in an effort to grow business.
Develop homecare business by establishing relationships with healthcare organizations who may be able to refer cases.
Develop and improve relationships with our current case managers to increase current census.
Maintain existing client and referral relationships
Values-based Competencies:
The Inside Sales/Customer Service Representative must consistently demonstrate and foster the following core values behaviors during all interactions with shareholders, clients, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision-making at BrightStar.
Be open and positive.
Serve with passion.
Do the right thing.
Do what you say.
Make it great.
Qualifications:
Have a high school diploma or GED
Be self-directing with the ability to work independently and within a team
Have empathy for the needs of the client
Must have excellent oral and written communication skills
Have the ability to express spoken and/or written ideas in English
Treat clients, staff and the public with courtesy and respect
Present a positive public image
Ensure confidentiality and security of the client's medical information
Marketing experience with a Medical background is Preferred
Should have experience within the healthcare sector
