What are the responsibilities and job description for the Customer Service Representative position at Prosvic Sales Inc.?
Job Title: Customer Service
Company Overview:
Prosvic Sales Inc www.prosvic.com is a leading player in the aluminum industry, committed to delivering high-quality aluminum products and solutions to our clients. With a focus on innovation, sustainability, and customer satisfaction, we strive to maintain our position as a market leader in the industry.
Position Overview:
Are you a detail-oriented and experienced customer service specialist looking for a full-time opportunity in Cincinnati/Westchester, OH? Our company is seeking a motivated and results-driven Customer Service Representative to join our dynamic team. As a Sales/Customer Service Representative at Dingsheng Aluminum Group, you will play a crucial role in driving sales, managing customer relationships, and ensuring exceptional service. Your primary responsibilities will include generating new business, nurturing existing accounts, and providing unparalleled support to our valued clients.
Responsibilities:
- Sales Development: Identify and pursue new business opportunities, develop and maintain a robust sales pipeline, and achieve sales targets.
- Customer Service: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Product Knowledge: Gain a deep understanding of our aluminum products and services to effectively communicate their benefits and applications to customers.
- Order Management: Process orders accurately, track shipments, and manage the order lifecycle from initiation to delivery.
- Collaboration: Work closely with internal teams, including logistics and production, to ensure seamless operations and customer fulfillment.
Qualifications:
- Experience: Minimum of 2 years of experience in sales or customer service, preferably in the manufacturing or distribution sector.
- Skills: Strong communication and interpersonal skills, with a proven ability to build and maintain relationships.
- Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Problem-Solving: Excellent problem-solving abilities with a proactive and solution-oriented mindset.
- Education: High school diploma required; a degree in Business, Marketing, or a related field is preferred.
- New Business Development experience
- Ability to work independently and remotely, traveling to meet with customers.
- Ability to organize and execute sales strategies and customer prospecting.
- Excellent written and verbal communication skills
- Experience in the food packaging, flexible packaging industry will be a plus but not required.
How to Apply:
If you are a motivated professional seeking a fulfilling full-time opportunity with a growing company, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining the Prosvic/Dingsheng USA team.
Contact Information:
Email: ross@dingshenggroup.com
Join us at Prosvic Sales Inc. (Dingsheng Aluminum Group) and be part of a dynamic team dedicated to excellence! We look forward to receiving your application.
Prosvic/ Dingsheng USA is an equal opportunity employer and values diversity in the workplace.
Job Type: Full-time
Pay: $42,000.00 per year
Benefits:
- 401(k)
Shift:
- 8 hour shift
Location:
- West Chester Township, OH 45246 (Preferred)
Work Location: In person
Salary : $42,000
