Insurance Customer Service Representative

Job Description

About Us:

Insurance Services of Northern Kentucky is a second-generation independent agency that was formed in 2001 by family agencies. We pride ourselves on providing exceptional personal service and understanding the unique needs of our customers. Our goal is to help and educate our clients throughout their decision-making process while fostering long-term relationships.

At Insurance Services of Northern Kentucky, we believe in flexibility. With access to multiple insurance carriers, we can offer a wide range of coverage options to cater to our client's specific needs and budgets. We understand that every individual and business is different, and we strive to provide customized solutions that meet their requirements.

We value our team and prioritize creating a positive office atmosphere. We believe that a supportive and welcoming environment not only enhances the experience for our customers but also fosters a sense of teamwork and collaboration among our staff. We encourage open communication and provide opportunities for growth and development.

As problem solvers, we are committed to finding effective solutions for our clients. Whether it's addressing unexpected situations or processing claims, we take a proactive approach to ensure that our customers receive the assistance they need in a timely and efficient manner.

If you are looking for a rewarding career in the insurance industry, Insurance Services of Northern Kentucky offers a dynamic and supportive work environment. Join our team and be part of a company that values personal service, customer education, relationship building, flexibility, positive office culture, and problem-solving. Together, we can make a difference in the lives of our clients and the community we serve.

Job Description:

We're committed to providing our clients with outstanding customer service and support. We're seeking a friendly and reliable Insurance Customer Service Representative to join our team. You will be responsible for servicing customer accounts, answering inquiries, and providing personalized insurance solutions. To succeed in this role, you should have exceptional communication skills, a cheerful attitude, and a strong passion for helping others. If you are an experienced insurance customer service representative looking for a new opportunity, this is the place for you. You must have an active Property and Casualty License and experience in the insurance industry. Applicants can expect a base salary between 38,000 - $48,000 per year based on experience. In addition, we offer a Monday thru Friday schedule, PTO, and much more!

Salary: $35000.00 - $48000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Build and maintain strong relationships with clients to create a loyal customer base.
• Treat each customer contact as a cross and up-sell opportunity including life products.
• Assist clients in navigating their insurance policies and answering any questions they may have.
• Shop renewals based on client updates and plans and current market conditions.
• Maintain accurate records and documentation of client interactions and transactions.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Handle confidential information with discretion and follow established protocols.
• Tactfully handle stressful and difficult situations with empathy.

• Property and Casualty License required.
• 1 years of Insurance experience is Required.
• 1 years of customer-facing service experience (e.g.: luxury retail sales, hospitality, and banking).
• Knowledge of Agency Management Systems and Microsoft Office Suite
• Experience working in an office environment, using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills.
• Showcases advanced technical and cognitive capabilities to ensure precision and accuracy in tasks.
• Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• Possess active listening skills and an open mind to comprehend information.