What are the responsibilities and job description for the Insurance Customer Service Representative position at Dwyer Insurance Agency?
Job Description
Job Description
Welcome to the Dwyer Insurance Agency, a dedicated team serving Cincinnati and the tri-state area. We have a passion for helping clients secure their futures. We are seeking a motivated Insurance Customer Service Representative to join us in our office. This role is critical in our mission to provide superior protection and personal service to our clients. You'll have the opportunity to engage directly with policyholders, offering advice and guidance on insurance options and policies, ensuring their needs are met with professionalism and care. At Dwyer Insurance Agency, we value the power of positivity and believe in maintaining an inviting and supportive work environment where every team member can thrive. If you enjoy helping others and are eager to make a difference in people's lives, we would love to have you on our team.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Retirement Plan
Career Growth Opportunities
Responsibilities
- Client Interaction : Engage with policyholders and prospects, providing exceptional customer service and addressing inquiries effectively.
- Policy Management : Assist clients with managing their insurance policies, including renewals, changes, and coverage explanations.
- Problem Solving : Resolve any customer issues or complaints promptly and efficiently, ensuring high satisfaction levels.
- Record Keeping : Maintain accurate and detailed records of customer interactions and transactions.
- Communication : Collaborate with team members to ensure quick and seamless service delivery.
- Product Knowledge : Stay updated with the latest insurance products and industry developments to provide informed recommendations.
Requirements