Customer Care/Scheduling Coordinator

Home Care Scheduler/Care Manager
Home Care Scheduler/Care Manager - Full Time Hourly

$21-$23/hour

Hiring Immediately! Award-winning home care agency seeking a bright, cheerful, self-motivated, problem solver to grow with us and provide essential scheduling and care coordination to our home care clients and field staff. The home care scheduler is responsible for coordinating daily schedules for our caregivers and nurses, ensuring consistent coverage and maintaining the highest levels of satisfaction for both client and staff. Come grow your career with BrightStar Care of Coronado/El Cajon, La Mesa and San Diego!

Responsibilities:

• Utilize computer software to maintain daily service schedule for clients and in-home care givers and nurses.
• Proactively monitor and identify scheduling gaps, and problem solve to ensure reliable coverage. This includes resolving last minute scheduling emergencies in a timely manner.
• Maintain excellent communication with all stakeholders via telephone, text, email, and in-person communications. Respond to inquiries and scheduling questions.
• Establish and maintain positive working relationships with current and potential patients, families, staff and other care partners – upholding our professional reputation for a positive can-do attitude with patience and empathy towards all.
• Available for weekend/after-hours on-call rotation using company-provided cell phone & computer.
• May be asked to assist with other office duties including, but not limited to, administrative, customer service, billing/coding, records, recruiting, and marketing activities.

Essential Skills:

• Cheerful, positive attitude and ability to work well in a close team environment
• Dependable, self-motivated, takes initiative, and has the persistence to overcome challenges. Committed to accomplishing team goals and objectives.

· Excellent organization, time management, planning, and project management skills. Ability to multitask and work well under time pressure.

• Resourceful, with excellent problem solving, judgment and organization skills
• Customer service focused with strong interpersonal skills, teamwork and professionalism.
• Excellent observation, verbal & written communication skills.
• Unflappable, able to adapt and maintain poise when dealing with difficult or emotional customer situations.
• Strong computer and phone skills, with an aptitude to learn new software and systems

Qualifications:

• Proficient with MSOffice (Outlook, Word, Excel, and PowerPoint), internet, smart phones, and other technology
• Licensed driver with insured and reliable automobile with proof of insurance

Benefits:

• Weekly pay w/ direct deposit
• Cash bonuses for employee referrals, client referrals and 5-star reviews
• Nurse manager collaboration
• Great work environment with close-knit and supportive team
• We promote from within
• Paid training & continuing education
• National opportunities with over 350 locations across the US
• Award winning agency -- “Employer of Choice” for employee satisfaction

BrightStar Care is an Equal Opportunity Employer and we do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Types: Full-time Hourly

Pay: $19-00 - $23.00 per hour

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $21 - $23