What are the responsibilities and job description for the Director of Operations position at BrightStar Care of North Miami & Miami Beach?
BrightStar Care of Miami, FL is currently hiring for a director of operations who would like to make a difference in the lives of seniors living in the Miami, Hialeah, and Key Largo, FL areas!
Do you want to work for a home care agency that truly cares about you? We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us as Branch Operations Manager and see how BrightStar Care of S. Nashville (“BrightStar Care”) employees uphold A Higher Standard.
Director of Operations Benefits
- Competitive pay starting at $23 per hour
- Exclusive Employee Discount and Gift Programs
- Time Off Bonus
- Mileage Reimbursement for clinical / administrative positions
- Free Training
- Employee referral bonus
- Enterprise Champion for Quality 8 YEARS RUNNING!
- Weekly pay w/ direct deposit
- Every BrightStar Care location is independently owned and operated
- We promote from within
- Free continuing education
- HomeCare Pulse Employer of Choice
- Over 95% of BrightStar locations are Joint Commission accredited or in process!
Responsibilities
- Client and customer care – effectively manage the customer care managers (CCMs) and all customer/client relations
- Recruitment – implements and executes active, ongoing recruitment strategies to attract the best field staff and branch office staff
- Payroll, scheduling, billing, and coding management – Supports and uses all technology tools and resources to ensure proper business processes
- Accreditation and compliance – enforces and maintains all Joint Commission accreditations standard of excellence and complies with all federal, state, and local regulations, as well as employment laws and practices
Requirements
- High School Diploma required
- Associates and/or Bachelor Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience as Branch Manager and/or managing sales, customer service, and human resources functions within an office setting.
- CPR Certification
- Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
- 1-2 years’ experience using major brand payroll software/payroll provider (e.g. PeopleSoft, PayCom, Oasis, ADP preferred)
- 2-3 years managing a high-volume healthcare office branch or agency or 3-4 years managing a similar branch or agency operations with a strong customer relations and quality of work culture (preferred)
- 1-2 years sales management experience
- 2-3 years managing people and effectively scheduling staff at all levels (supervisory, per diem staff, full-time, and part-time employees)
- Valid driver’s license
- Valid state required proof of auto insurance
- Experience managing within a healthcare environment supervising field staff, LPNs, CNAs, and RNs is highly desired.
BrightStar Care of Miami is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Salary : $23
