What are the responsibilities and job description for the Customer Care Manager/Scheduler position at BrightStar Care of North Sarasota?
Summary:
Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff and facilities), client care standards, and ensuring the branch meets or exceeds staffing goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others.
Benefits
- Weekly pay with direct deposit
- PTO
- On-call pay
Responsibilities:
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- On call rotation - answering afterhours phone calls, solve problems, on board new clients and staff call offs
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Supervises, educates and coaches other field personnel, as directed by the Director of Operations
- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
- Assures compliance with all local, state and federal laws
Requirements:
- High School Diploma required
- Flexibility and good time management skills a must
- Minimum of 2 years’ experience in Customer Service and/or scheduling or logistics within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
- Excellent organization, planning, and project management skills.
- Valid driver’s license; valid state required proof of auto insurance.
- Ability to prioritize and handle multiple tasks
- Takes initiative and a great team player
- Valid driver's license and auto insurance
- Reliable transportation
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
