What are the responsibilities and job description for the Home Health Staffing Scheduler position at BrightStar Care of Plano?
Job Description
Job Description
Position Summary :
Under the general supervision of the Operations Manager, the Home Health Staffing Scheduler (HHSS) serves in a key role focused on client service functions such as skilled care resource coordination, scheduling, staffing, field communication, and relationship building as appropriate with referral sources. The HHSS is a highly visible team member that partners closely with Clinical Leadership Team on the skilled care delivery of services. The HHSS also serves as back up to the HHSS responsible for personal assistance services.
Primary Duties and Responsibilities :
- Input of new clients into the BrightStar proprietary database
- Scheduling and staffing for all patients
- Tracking and monitoring of pending referrals and start of care
- Receives and responds to inbound client, family member, and field team call inquiries
- Collects and reviews client needs to support on-going and new scheduling requirements, leverages clinical skillset and scheduling database for support
- Provides exceptional client service for internal and external clients; resolves requests in a timely and accurate manner; escalates issues following defined standard operating procedures
- Responds to call client calls in an empathetic and supportive manner
- Required to be on rotation to cover weekend and weeknight after hours on call (additional compensation is paid for on-call)
- Promotes quality, continuity, and safety of a client's care by adhering to quality standards
- Treat clients, staff, and the public with courtesy, respect and present a positive public image
- Develops and builds on-going rapport with BrightStar office and field teams
Experience and Education Requirements :
Minimum Skills, Knowledge, and Ability Requirements :
Work Environment :
Note : The job duties outlined above may change without prior notice based upon the needs of the company and the HR Department.
Job Type : Full-time
Salary : $16.00 - $18.00 per hour
Benefits :
Medical specialties :
Education :
Experience :
Work Location : In person
Salary : $16 - $18
