What are the responsibilities and job description for the Client Care Manager/Administrative Assistant position at BrightStar Care?
Seeking a Client Care Manager for a busy fast paced home care agency in Athens / Watkinsville If you enjoy helping people, building relationships and mentoring caregivers we have a great position for you. Monday - Friday 9am - 4pm, plus extra pay for being on call every other week including weekends. You will be working in an office with a great group of employees in a growing health care industry with potential bonuses for growth. Looking for someone who is ready to accept the challenge and make a difference in client's and caregiver's lives. Customer service experience is a plus. PLEASE NOTE THERE WILL BE A 90 DAY PROBATIONARY PERIOD FOR THIS POSITION. ONCE YOU HAVE SUCCESSFULLY COMPLETED YOUR 90 DAY PROBATION PERIOD YOU WILL BE SUBJECTED TO AN INCREASE IN PAY. Requirements :
- Prior Scheduling Experience
- Strong Leadership Skills
- Flexible Schedule
- Dependability
- Great Communication Skills
- Conflict Resolution Skills
- Caregiving Experience (CNA Preferred)
- Willing to be On-Call.
- Detailed Oriented and Highly Organized Performance Responsibilities :
- Answering phone calls for service and job inquiries
- Assign / maintain clients schedules with caregivers
- Communicate changes with patients and or family members regarding schedules, callouts, cancellations, and appointments
- Document client data and visits in scheduling system
- Communicates with Nursing and / or Human Resources staff to match caregiver to client according to skill set, experience, and availability
- Discerns and communicates to staff clients’ needs as outlined in agreements, verbal requests or concerns, and care plans
- Enters staff information into a database and sets reminders for supervisory visits, medical requirements, performance evaluations
- Enters client information into the database updating hospital admissions and discharges
- Coordinate alternate staff in the event of unscheduled time off
- Maintain on-call schedule and communicate with all office staff
- Provides general office duties including word processing, filing, photocopies, ordering supplies, and providing reception and telephone duties
- Assist with marketing events and tasks such as distributing recruitment flyers to designated sites
- Assisting with recruiting and interviewing
- Orienting Home Health Aides
