What are the responsibilities and job description for the Customer Care Manager position at BrightStar Care?
Join our team at BrightStar Care of La Crosse as a Customer Care Manager! BrightStar Care is looking for a self-driven individual who has a passion coaching and developing others. Our Customer Care Managers have strong leadership and management skills and are the backbone of our homecare operations.
Why BrightStar?
- We promote innovative thinking
- Fill your bucket by coaching and developing others
- Create your own career path
What will my workday look like?
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-ins” occur.
- Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Supervises, educates and coaches direct care staff (caregivers and Certified Nursing Assistants), as directed by the Director of Nursing.
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care.
Requirements:
- Associate and/or Bachelor's Degree in Business Management or Administration; may substitute Degree requirement with a combination of education/experience; and minimum of 2 years’ experience as manager within an office setting.
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of HIPAA and healthcare office regulations.
- Valid driver’s license; valid state required proof of auto insurance.
Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:
- Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
- Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
- Do the Right Thing: Honest, Ethical, Tell the Truth
- Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
- Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented
Equal Opportunity Employer
BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email BrightStarHR@brightstarcare.com.
