Customer Care Specialist

Metallics is recognized worldwide as a leading supplier of identification, decoration, and promotional products. We serve thousands of customers ranging from small start up companies to Fortune 500 companies. We are currently looking to fill a Customer Care Specialist position.

POSITION SUMMARY
The Customer Care Specialist provides exceptional support and information about products and services to customers. They will contribute to the success of Metallics, Inc. by communicating information effectively and efficiently to both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Monitors and responds to customer phone calls, emails and faxes
2. Ensures proper action is taken to resolve customer problems and concerns issues as necessary
3. Maintains customer records and files paperwork accordingly
4. Pulls paperwork for processing quotes and purchase orders
5. Provides follow up to internal and external customers effectively and efficiently
6. Access and navigates customer web portals
7. Work effectively as a team player, helping others when needed.
8. Maintains an organized workspace
9. All other duties as assigned

QUALIFICATIONS
To successfully perform this position, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
· Previous experience in customer service is preferred
· Some experience with industry products or services is preferred
· Excellent verbal and written communication skills
· Ability to work proficiently in Outlook, Excel, and Word
· Ability to multi-task and maintain a manageable workload by efficiently utilizing available time and tools.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The individual must be able to be seated for extended periods of time
· The individual must be able to lift up to 15 lbs occasionally

QUALIFICATIONS
The hours for this position are primarily 7:30 am to 4:00 pm Monday through Friday. Some overtime is required, as needed.

This position is non-exempt (hourly).

No physicals or pre-screening required for employment.

Get you started faster -- start within days of your job offer.

Get your money faster - weekly payroll!

Opportunities for advancement within the company!

Regular employee appreciation events!

We have an awesome benefits plan!

Benefits include:
Health Insurance
-Weekly premiums as low as $38
-FREE healthcare at Neighborhood Family Clinics
Supplemental Insurance
-Accident
-Cancer
-Critical Illness
Dental and Vision Insurance
-Dental and Vision options available at as little as $3 per week
Life Insurance
-100% employer paid premiums
-Additional voluntary life insurance available
Vacation Time/Time Off
-Earned as you go! Accrual based on years of service.
-Flexible scheduling for appointments
Paid Holidays
-Standard paid holidays
401K
-Employer match available

And much more!

**** Apply online at: https://www.metallics.net/jobs/ ****

Or fill out an application at: W7274 County Highway Z Onalaska WI, 54650

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $18 - $20