What are the responsibilities and job description for the Home Health Care Scheduler position at BrightStar Care?
Brightstar Care of Chesapeake is seeking a happy and upbeat Scheduler for our clients in Hampton Roads.
The work schedule:
- Monday to Friday - Hours are 8:30am-5pm!
The Scheduler is responsible for the overall satisfaction of our clients. Ensuring that clients' schedules are staffed by our dedicated and knowledgeable caregivers and answering clients' questions. This position builds relationships with caregivers, potential and current clients, families, doctors, and their care professionals. Ensuring that clients' needs are met and that they are receiving the absolute best care possible!
We are looking for candidates with exceptional customer service skills, scheduling experience, and excellent phone etiquette.
Position Responsibilities:
- Create and maintain accurate client and Caregiver schedules in our scheduling system, with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Resolve all open schedules in a timely manner, ensuring our clients receive the care they are expecting
- Monitor, mediate, and log all client and Caregiver activity utilizing our scheduling system.
- Follow up with all client and Caregiver issues to ensure their problems are resolved.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
Position Requirements:
- High School Diploma.
- Time management skills.
- Ideally, a minimum of 1 year experience as a Scheduler in a home health care setting.
- Excellent organization, planning, project management and computer skills.
- Diplomatic and organized.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state, or local protected class.
Job Type: Full-time
Pay: $37,500.00 per year
Benefits:
- 401(k) 2% match
- AD&D insurance
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Home Health Office: 1 year (Preferred)
Work Location: In person
Salary : $37,500
