What are the responsibilities and job description for the Help Desk Support position at Brilliance Cyber Systems INC?
Help Desk Support
Indianapolis IN 46204 (Remote)
Short Description :
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research analysis and solution formulation.
Complete Description :
- Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain organize and track documentation related to software systems effectively.
- Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications offering precise guidance to users for accurate data entry.
- Understand and support child welfare policies procedures and practices to assist users in documenting federal Titel IVFC requirements Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements and National Child Abuse and Neglect Data System (NCANDS) requirements.
- Manage software security tasks including the creation and maintenance of user profiles ID and passwords while ensuring appropriate security measures for system functions.
- Deliver software support to both internal and external clients via telephone email and Microsoft Teams addressing daily production issues with the SACWIS environment.
- Prioritize and plan work activities analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and nontechnical stakeholders.
- Adhere to the complete software development lifecycle including documentation of business needs analysis system analysis functional and technical design development testing and production support.
Skills & Experience :
Customer Service
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
