What are the responsibilities and job description for the Help Desk Support position at My3Tech?
Hello
Hope you are doing.
we have a Job opportunity with one of our Client If Interested Please share your resume to
Job : Help Desk Support (756490)
Location : 500 N. Meridian Street Indianapolis IN 46204 REMOTE
Resource must currently reside in the State of Indiana.
Interview mode : In person only
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research analysis and solution formulation.
Purpose of Position / Summary :
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications offering precise guidance to users for accurate data entry.
Understand and support child welfare policies procedures and practices to assist users in documenting federal Titel IVFC requirements Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks including the creation and maintenance of user profiles ID and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone email and Microsoft Teams addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and nontechnical stakeholders.
Adhere to the complete software development lifecycle including documentation of business needs analysis system analysis functional and technical design development testing and production support.
Associates Degree or 3 plus years or experience
Required
Years
Working knowledge of Microsoft Office (Outlook 365 Word and Excel);
Required
Years
Prior customer service experience
Required
Years
Knowledge of help desk ticketing systems
Required
Months
Ability to identify and resolve problems using research techniques
Required
Experience of Atlassian Jira Confluence and Service Management tools
Required
Ability to communicate effectively orally and in writing
Required
Knowledge of Genesys phone systems
Highly desired
Experience of Salesforce platform
Highly desired
Software testing experience
Highly desired
Experience providing first and second tier help desk support
Thanks and Regards
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave STE # 2B Pierre SD 57501
Phone : Ext. 114 Direct :
F : (605)W :
Certified Minority Business Enterprise (MBE)
An EVerify Company
DISCLAIMER : The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and / or privileged material. Any review retransmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
